Financial Care Specialist

JOB FUNCTIONS AND RESPONSIBILITIES:

• Adhere to HRC Policies & Procedures.
• Provide financial counseling to patients on various procedures to be rendered by HRC.
• Responsible for on site collection from patients at the check-out counters on all procedures inclusive of the IUI, IVF and FET procedures to all parties.
• Review insurance information (verified by the insurance benefit coordinator) with the patients when applicable for all services to be rendered by HRC.
• Schedule financial consultations (by phone or in person) with patients before starting any IVF procedures.
• Collect all cycle deposits in a timely manner.
• Each nurse coordinator will give you a list of their monthly cycles.
• Collect deposit payments from patients before any IVF and FET procedural services to be rendered by HRC.
• Collect deposit payments from the responsible parties before any (IVF, FET or screenings) procedural services to be rendered to the third parties. i.e. donors or surrogacy patients.
• Update the list with the payment information.
• Communicate with the nurse coordinators at least once a week regarding payment status on all IVF patients.
• Check schedule for cycle starts in order to be available to collect the deposit.
• Fill in the cycle checklist sheet with reference to the payment.
• Make sure that prior authorizations are secured before all IUI, IVF or FET cycles start.
• Keep the Billing Manager and billing team apprised of all cycle payments.
• Document payment collections in Winmed
• Log all payments in payment log
• At check out, make sure that all charges have been identified

• Review patient accounts for any outstanding balances that need to be collected
• Prepare refund check requests and properly documented such requests before passing them on for approval by the Billing Manager.
• Assist the team members in other HRC offices in collections as needed.
• Post all cycle procedures weekly and communicate with the HRC personnel at the various IVF labs in a timely manner in case of any queries.
• Review all superbills before passing them on to the front desk personnel for preparing the daily receipt reports for the Accounting Department as well as the Billing Team for further processing/postings.
• Daily reconciliation of all payments, checks, cash and credit cards, including credit card reprint, end of day credit card report
• Complete daily receipts report, scan and mail (batch) to billing department within 24 hours
• Complete weekly electronic check deposit and cash bank deposit
• Provide back up support to front office coordinator- answering phones, checking in patients scheduling appointments as needed, this includes covering vacation and sick days
• Attend all billing team meetings as required.
• Provide back up support to other billing team members and clinical or front desk personnel as needed.
• Participate in educational seminars when it is required by HRC.

Abilities and Knowledge

• Ability to effectively communicate both verbally and in writing and promote teamwork.
• Ability to organize and follow through on own initiative.
• Experienced biller in OB/GYN and infertility preferred.
• Knowledge of Microsoft Word and Excel preferred.
• Data Entry Skills and Typing of 45 wpm.
• EOB, ICD-9, CPT codes, and A/R knowledge.
• Good with numbers
• Strong people skills.
• Experience with on-site collection from patients preferred

Job Type: Full-time

Pay: $23.00 - $30.00 per hour

Experience:

• Financial concepts: 1 year (Preferred)

Work Location: In person

Salary : $23 - $30