What are the responsibilities and job description for the OPERATIONS TRAINER position at HRA/DEPT OF SOCIAL SERVICES?
OPERATIONS TRAINER
- HRA/DEPT OF SOCIAL SERVICES
- Full-Time
- Exam May Be Required
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Job Description
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility, recertification, case management, housing, employment and work engagement services, revenue producing computer matches, claiming and personnel systems.
Information Technology Services (ITS) is recruiting for one (1) Associate Staff Analyst to function as an Operations Trainer who will:
- Prepare and distribute communication for instructor-led training, outside vendor training, and DCAS training to participant in training liaisons using Outlook, Teams, and the agency’s learning management system Absorb. Monitor registration of training courses through in-house schedule and Absorb to ensure all participants are properly informed, prepared, and able to engage fully in their assigned training.
- Conduct traditional and virtual instructor-led courses on beginner level Microsoft Office applications including Teams, Word, Outlook, Windows, and Excel. Provide guided demonstrations, hands-on practice activities, step-by-step walkthroughs of core features, and real-world scenarios to help participants perform essential tasks and ensure participants can apply these skills effectively in their operational roles.
- Create, update, and analyze training material, including training modules, hand-outs, visual aids, study guides and presentations as a resource to accompany training courses. Consult with the Division Director on any new training trends and methods currently in use to assist in maintaining a modern and efficient training unit.
- Process ITS and DSS/HRA/DHS staff requests for in-house and DCAS training. Monitor availability and funding of courses and approvals from managers, training coordinators, and Office of Policy, Procedures, and Training (OPPT) before completion of registration.
- Apprise the Director of training and performance needs, including updates required for training material, notable trends in training statistics and any communication that must be relayed to the agency’s training liaisons and HRBPs. Analyze and recommend specific technical/non-technical courses given by outside vendors if in-house resources are not sufficient.
ASSOCIATE STAFF ANALYST - 12627
Minimum Qualifications
1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and one year of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management, or in a related area; or
2. A baccalaureate degree from an accredited college and three years of satisfactory full-time professional experience in the areas described in "1" above.
3.An associate degree or completion of 60 semester credits from an accredited college and five years of satisfactory full-time professional experience as described in “1” above.
4. A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and seven years of satisfactory full-time professional experience as described in “1” above.
5.A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least one year of experience as described in “1” above.
Preferred Skills
- Microsoft Outlook, Teams - Microsoft Word (Intermediate Level – Document formatting) - Clear communication/writing skills - Instructional writing - Absorb (DSS/HRA/DHS LMS)
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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- Experience Level:Experienced (Non-Manager)
- Category:Administration & Human Resources
Salary : $82,056 - $103,800