Part Time Inn Keeper

Summary:

The Part-Time Innkeeper serves as the primary host for Bluff View Inn during scheduled shifts, delivering exceptional guest experiences while overseeing the daily operation of the Inn. This position is responsible for guest services, reservations, property oversight, safety and security, and ensuring the Inn is clean, welcoming, and operating efficiently. The Innkeeper exercises sound judgment, works independently, and serves as the primary point of contact for guests, emergencies, and operational issues during assigned shifts.

Essential Duties & Responsibilities:

Provides exceptional hospitality by warmly welcoming guests and creating a memorable lodging experience from arrival through departure

Completes guest check-ins and check-outs accurately and efficiently while maintaining guest confidentiality

Responds promptly and professionally to guest questions, requests, concerns, and complaints, resolving issues whenever possible

Manages reservations, guest communications, and room assignments using the Inn's reservation system

Coordinates with housekeeping to ensure guest rooms and common areas meet Bluff View Inn cleanliness and presentation standards

Inspects guest rooms and public areas for cleanliness, maintenance needs, safety concerns, and overall guest readiness

Assists with breakfast service by preparing the dining area, monitoring food presentation, replenishing items, and providing outstanding guest service

Monitors and replenishes guest amenities, office supplies, beverages, and operational inventory as needed

Maintains accurate guest records, daily reports, and shift documentation

Communicates important guest information and operational updates to management and other Inn staff

Conducts routine inspections of the property to identify maintenance, housekeeping, or safety concerns and reports issues promptly

Performs scheduled security rounds, secures buildings and common areas, and serves as the first point of contact for emergencies or facility-related issues during assigned shifts

Responds appropriately to guest emergencies, fire alarms, severe weather, utility outages, or other unexpected situations while following Bluff View Art District emergency procedures

Provides guests with information regarding Bluff View Art District restaurants, galleries, gardens, event venues, and local attractions

Maintains a clean, organized, professional front desk and lobby environment

Works a flexible schedule, including weekends, evenings, holidays, and additional shifts as operational needs require

Performs other duties as assigned in support of Bluff View Inn and Bluff View Art District operations

Qualifications:

To be successful in this role, an applicant must be able to perform each essential duty effectively. The requirements listed below represent the knowledge, skills, and abilities necessary for the position. Reasonable accommodation may be provided to individuals with disabilities to enable them to perform the essential functions.

Education and/or Experience

Required

· High school diploma or equivalent

· Minimum of one (2) years of customer service, hospitality, hotel, or lodging experience

· Excellent communication, interpersonal, and organizational skills

· Strong customer service skills with a professional, welcoming demeanor

· Ability to work independently, prioritize multiple responsibilities, and exercise sound judgment in a fast-paced environment

Preferred

· One to two (1–2) years of hotel, bed-and-breakfast, or hospitality experience

· Associate degree (or higher) in Hospitality Management or a related field

· Experience using hotel reservation or property management software

· Tennessee ABC Server Permit

Language Skills

Professional and accurate verbal and written communication with guests, vendors, and team members

Mathematical Skills

Ability to perform basic mathematical calculations related to guest charges, cash handling, payments, and daily reconciliations

Reasoning Ability

Strong analytical, decision-making, conflict resolution, and problem-solving skills with the ability to remain calm under pressure

Certificates, Licenses, or Certifications

Preferred

· Tennessee ABC Server Permit

· CPR and First Aid Certification

Physical Demands:

The physical demands described here are representative of those required to successfully perform the essential functions of the role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Ability to stand and walk for extended periods throughout the workday

Ability to walk between Bluff View Art District buildings and navigate multiple flights of stairs in historic buildings

Ability to reach, bend, stoop, and frequently lift or carry up to 50 pounds

Ability to work indoors and outdoors in varying weather conditions while traveling throughout the property

Work Environment:

The environmental characteristics described here are representative of those encountered while performing the essential functions of the role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1.5 city blocks of buildings throughout the Bluff View Art District, including restaurants, coffee house, meeting venue, art gallery, bed-and-breakfast, bakery, coffee roaster, and gardens

Historic, multi-level buildings requiring frequent stair use

Frequent interaction with guests, visitors, vendors, and team members in a hospitality environment

Compensation & Benefits:

Starting pay rate of $16.00/hour

This part-time position is not eligible for company medical, dental, vision, or retirement benefits

Discounts on food as outlined by Bluff View Art District discount protocol

Flexible schedule based on operational needs and as determined by the Hospitality Director

Required availability on weekends, evenings, and holidays as needed to support Inn operations

Pay: Up to $16.00 per hour

Benefits:

• Employee discount

Application Question(s):

• Do you have (2) years of customer service, hospitality, hotel, or lodging experience?

Education:

• High school or equivalent (Preferred)

Work Location: In person

Salary : $16