What are the responsibilities and job description for the CNC Field Service Technician position at HR Collaboration Group LLC?
CNC Field Service Technician
This role is located in Niles, MI.
Want to be a part of a fast-growing company that provides quality machine repair and maintenance for various manufacturing companies in the region and nationally? Enjoy working in a collaborative, open environment where you can work hard, have fun, and learn and grow? Then, We Have an Excellent Career Opportunity for You!
What We Offer:
- Collaborative, team-focused work environment
- Flexible, family-oriented workplace
- Challenging and progressive "every day" career development
- Competitive pay for all positions
- Best practice PTO
- Paid holidays
- Comprehensive Benefit Programs
- 401k with Employer Match
- Open communication, recognition programs, and team-building events
- And much more to motivated, hard-working individuals who want to make a real difference in their team, community and role!
What You'll Do:
As the CNC Field Service Technician, you will review, troubleshoot, diagnose, and repair industrial machines and equipment - at the clients location and at the shop - to ensure a high-level of quality service, repair, and resolution each and every time.
Your Accountabilities In The Role:
- Review's service orders and prepares the necessary tools to go onsite to perform preventative or repair mainte nance on machines and equipment in an efficient manner.
- Troubleshoots and diagnoses machine issues, or pulls parts to diagnose at the shop, and reviews the status with the customer to move the project forward.
- Researches defective parts, as needed, to provide quality and competitive part pricing for the quoting process.
- Liaisons with the customer and Manager to relay the diagnosed obstacles, process, etc. for the Manager to provide a comprehensive estimate for the job.
- Completes the preventative maintenance, ordering of parts, and repair in a complete and timely manner to eliminate unnecessary down-time.
- Works with the customers to validate the operation of the machines to ensure they are functioning efficiently.
- Cleans, lubricates, and prepares tools and work equipment for the next work order proactively for ease of oper ations.
- Supports the team in projects to continually enhance the skills and success of each individual and the group.
Position Requirements:
- Education: HS diploma or GED preferred; will consider a combination of education, training, and experience.
- Experience: 1 years of experience in a machine shop, operating large equipment; hydraulic, pneumatic, electrical, and/or CNC operating experience would be a plus. Certifications: N/A
- Functional Skills: Strong mechanical aptitude to be able to troubleshoot, diagnose and repair machines; basic math skills and common measuring skills are also required. Able to review, understand and utilize equipment manuals, schematics, and other blueprints. Strong analytical and problem-solving ability. High attention to de tails and accuracy, making sure things are done right the first time.
- Technology Skills: Solid ability to use technology and systems; inputs data into tablets/PCs.
- Language Skills: Professional verbal and written skillset; able to present and inform customers and internal team members.
- Leadership/Behaviors: Strong customer and quality focus; self-directed and proactive, independent thinker to make logical decisions; high sense of urgency with the ability to collaborate and learn from others; professional, organized and keeps a clean work area. Culture Match: Team-focused, strong work ethics and core values; works hard but also has fun with others; open to learning; calm personality to work well with a diverse group of people in a machine shop environment. If this sounds like you, then you will blossom in this role!
Other Important Information:
Position Status & Salary: Hourly position with Overtime. Negotiable with proven expertise in the diverse areas. And, the compensation will grow as the team member grows!
Reports To: CEO
Core Hours: Monday – Friday typically; an occasional weekend based on customer needs; 6:30 – 4:30 pm typically; with a 40–48-hour work week on average
Travel: Day Travel to regional customers; up to 5% overnight trips per year.
Work Conditions: Working around heavy industrial machinery; requires steel-toed shoes and other protective equipment. Will drive a forklift and scissor lift after trained and certified.