Sales Lead

Showroom Sales Lead – Irvine, Huntington Beach, Newport Beach, Mission Viejo, Orange OR Brea Showrooms

Custom Comfort Mattress locally manufactures and sells handcrafted, high-quality mattresses made with natural materials and traditional, lasting craftsmanship. We create genuine, welcoming, customer-focused experiences with the mission of helping our customers get their best sleep each night.

Custom Comfort Mattress was founded 30 years ago and continues to run as a privately held family-owned business. The company’s manufacturing facility is located in Orange County, CA. We operate eight retail showrooms: six in Orange County and two in Los Angeles County.

The ideal Sales Lead will be able to demonstrate the following:

• The ability to listen, engage and connect with people
• Provide superior customer service and a quality showroom experience
• Consistently operate with a drive for meeting & exceeding customer’s expectations
• Effectively suggest the best products based on the customer’s interests
• Ability to resolve and manage customer concerns
• Represent the brand well by demonstrating and modeling exceptional customer service standards
• Effectively educate the customer on the brand’s unique features & benefits
• Understand the importance of conversation and consistently closing the sale
• Assist the management team in ensuring the store is properly merchandised

Qualifications:

• Minimum of three (3) years of retail sales/ commission sales/ fitness membership sales experience required
• Bilingual proficiency in Mandarin beneficial, but not required
• Availability to work onsite 10am-6pm, 5 days per week
• Availability for weekend and holidays
• Superior communication skills. Must possess the ability to respond to common inquiries, complaints, and/or requests from internal and external sources
• Broad base of knowledge in sales and customer service in a retail, customer facing setting
• Must function independently and have flexibility, personal integrity, and the ability to work effectively with others
• Must be authorized to work in the US without the need for future sponsorship

Key Perks:

Medical/dental/vision benefits

401(k) with employer match

5-day work week

Sign-on Bonus (paid after 90 days)

Monthly sales incentive bonuses/ commission

Employee discounts

Compensation: Hourly rate from $24-40/hour commission/ monthly sales incentive bonuses. Base pay typically starts at $24/hour depending on past experience. After 90 days, you are required to meet minimum monthly revenue goals. Hourly base pay increases as you exceed quarterly revenue goals. Average Sales Specialist total compensation across Southern California is $65,000-$100,000.