Customer Service Sales Representative

Customer Service Sales Representative – Thousand Oaks, CA

Airpedic is a division within Custom Comfort Mattress that makes adjustable mattresses. Our family of brands takes pride in creating mattresses that are meticulously crafted locally in the USA, using premium materials, and ensuring quality sleep that fits you perfectly. This position is 100% in-office based out of our Thousand Oaks business office. Learn more: www.airpedic.com.

Custom Comfort Mattress was founded 30 years ago and continues to operate as a small family-owned business today. The company’s manufacturing facility is located in Orange County, CA with 8 retail showrooms across Southern California.

The ideal person will be able to demonstrate the following:

• Responsible for answering inbound phone calls and emails to assist customers with questions about the product. No outbound cold calling required.
• Be able to explain benefits as well as features that resonate with the prospect that he/she is speaking with
• Provide excellent customer service including resolving complaints and create resolutions.
• Fit the customer by properly asking questions to assure best fit is suggested.
• Respond to requests in a timely manner.
• Accurate order entry for all orders.
• Complete every transaction accurately including but not limited to explaining the process and lead time to customers.
• Coordinate with internal operations department such as the Logistics Manager.
• Create strong, lasting, profitable relationships with each customer.
• Demonstrate confidentiality and attention detail as the position requires handling customers’ confidential information such as their address.
• Meet individual sales target and help meet the team’s overall sales revenue metrics.
• Demonstrate professionalism towards clients, vendors and peers.

Qualifications:

• Minimum two (2) years of experience in a customer service or consultative sales environment.
• Be available to work 40 hours per week with hours ranging from 8:00am-5:30pm, 5 days per week
• Flexibility to work 1-2 weekend days per month preferred (Saturday or Sunday). Will then get a weekday off that specific week.
• Effective communication, including speaking, writing and active listening.
• Basic computer skills required including knowledge of Google Suite; NetSuite or other order entry software experience preferred
• Strong attention to detail, collaboration and teamwork skills.
• Punctual with excellent time management and prioritizing abilities.
• Able to give and receive feedback and constructive criticism from a variety of channels.
• Great strategic planning and problem-solving skills.

Key Perks:

Medical/dental/vision benefits

401(k) with employer match

Monthly sales incentive bonuses

5-day work week/ 40 hours per week

Employee discounts

Compensation:

• Hourly rate from $18-21/hour depending on experience
• Eligible for Monthly Sales Incentives after 90 days through pooled team bonuses and spiffs that can range between $500-$2,000 monthly per person
• Total annual compensation with hourly pay and pooled bonuses averages $50,000 to $70,000