Webcast Support Consultant

Job: Webcast Support Consultant

Location: Santa Clara, CA - Onsite

Type: W2 Contract

Run corporate webcasts and provide support for UC technologies such as Webex, Microsoft Teams, and Cisco video conferencing.

Provide support to UC engineers for Telecom projects, perform statistical analysis, analyse datasets, and generate reports.

Organization

• Planning, executing, tracking multiple meetings.
• Ability to keep up to date on virtual event technology.
• Liaison between facilities, Booking team.
• Coordinating (Webcast production)
• Scheduling, booking, planning event, conducting dry-runs, pre-production and post-production.
• Attend meetings with stakeholders to identify issues and make recommendations.

Technical skills

• Working knowledge of supporting meetings platforms such as Microsoft Teams, Webex, Zoom, etc.
• Experience with Events platforms such as Microsoft Teams Live Event, Microsoft Stream, Webex Event Centre, vMix, Pearl 2, IBM (Upstream), WebEx Events, OBS, and video editing programs like Adobe Premiere Pro
• Provide expert Conference Room AV Support, including troubleshooting and resolving technical issues promptly and effectively.
• Install, configure, and maintain AV equipment in various AV spaces, ensuring optimal performance and functionality.
• Demonstrate proficiency in working with and supporting Cisco Video Conferencing equipment, ensuring seamless and high-quality video conferencing experiences.

• Familiarity with Poly phones and their setup within conference rooms, ensuring efficient and clear communication capabilities.
• Assist in troubleshooting Microsoft Teams Meetings, offering guidance and solutions to ensure successful virtual collaborations.
• Conduct regular inspections and system checks in conference rooms to maintain the health and functionality of AV and network equipment.
• Deliver IT AV support for large group meetings and events, ensuring smooth operation and technical assistance as needed.
• Maintain accurate records of AV equipment inventory, configurations, and maintenance activities.