What are the responsibilities and job description for the CX Architect with strong Conversational AI expertise - W2 ONLY -10+Years - Charlotte, NC position at HPTech Inc.?
JD:
We are seeking a CX Architect with strong Conversational AI expertise to design and build next-generation customer experience solutions. The ideal candidate will have hands-on experience in designing, developing, and testing conversational agents and AI-driven systems across enterprise environments.
This role will focus on building scalable conversational platforms, enhancing customer interactions, and driving automation using AI technologies.
Key Responsibilities
- Design and architect Conversational AI solutions including chatbots, voice bots, and virtual assistants
- Build and implement end-to-end conversational systems integrating NLP/NLU capabilities
- Develop, test, and optimize AI agents for customer engagement and automation
- Collaborate with business stakeholders to translate CX requirements into technical solutions
- Lead system design for AI-driven customer experience platforms
- Ensure scalability, performance, and reliability of conversational systems
- Integrate conversational AI with backend systems, APIs, and enterprise applications
- Define best practices for conversation design, dialog flow, and intent modeling
- Conduct testing, validation, and continuous improvement of AI models and agents
Required Skills & Qualifications
- 10 years of experience in software development / solution architecture
- Strong hands-on experience with Conversational AI platforms
- Experience with Natural Language Processing (NLP) / Natural Language Understanding (NLU)
- Expertise in building and deploying chatbots and voice-based assistant solutions
- Experience in designing AI-driven customer experience systems
- Programming experience in Python, Java, or Node.js
- Strong understanding of APIs, microservices, and system integrations
- Experience with AI/ML frameworks and tools
Preferred Skills
- Experience working in telecom / customer experience domains
- Exposure to contact center platforms or CX transformation initiatives
- Experience with GenAI / LLM-based conversational systems
- Familiarity with cloud platforms (AWS/Azure/Google Cloud Platform)