What are the responsibilities and job description for the Applications Engineer II position at HPR (Hyannis Port Research)?
HPR is the leading provider of high-performance and ultra-low latency electronic trading and capital markets infrastructure solutions offered as a managed service. Our cutting-edge technology is used by tier-1 financial institutions to monitor and execute trades rapidly and efficiently.
We are searching for an Applications Engineer II to support HPR's clients by solving technically complex problems for some of the largest financial institutions in the world. HPR is undergoing exponential growth as we expand our existing product lines and develop the next generation of HPR products, building upon an already highly profitable company.
As an Applications Engineer II, APAC at HPR, you will:
- Develop expert level technical competence in HPR’s cutting edge product portfolio
- Provide world-class customer service by resolving technically complex problems
- Leverage your strong communication, troubleshooting, and technical skills to interface with customers
- Drive best practices and lessons learned from evaluations/benchmarks and customer interactions back to product development and other application engineers
- Develop and deliver training/education to customers
- Respond to customer inquiries via phone, email and web
- Engage and immerse yourself with the engineering team to expedite problem resolution and deliver the highest levels of customer service and satisfaction
Required Qualifications:
- Bachelor’s Degree in Computer Science, Electrical Engineering, Computer Engineering, Information Technology, or similar field
- 2 years supporting business critical applications
- Strong verbal and written communications skills
- Ability and initiative to complete tasks and solve problems autonomously
- Strong Linux systems administrator skills
- Experience with Python and Shell scripting
- Proficient understanding of networking technologies and protocols (TCP, switch configuration, routing)
- Comfortable being onsite in Needham, MA 5 days a week
Desired Qualifications:
- Familiarity with C and Python programming
- Experience with Jira/Confluence
Please note: HPR currently does not provide employment sponsorship