Regional Director of Clinical Operations

Job Summary

The Regional Operations Manager (ROM) plans, oversees, and drives the results of the field service delivery operations of the assigned regional organization. This includes the achievement of established revenue, contribution dollar, satisfaction scores, and other operating objectives. The ROM is responsible for the daily operations of their assigned region and oversees the work of the teams assigned at the facilities within the region. The position also serves as the primary point of contact with the client facilities assigned to the region and acts as the Voice of the Customer (VOC) internally at HPM.

Responsibilities

Revenue Generation

• Embody the company's values and behaviors while consistently communicating and reinforcing the organization's vision, mission, and objectives to team members.
• Develop annual operating and capital budgets in collaboration with the Chief Executive Officer.
• Successfully achieve and surpass financial objectives and other designated goals including: Developing existing clients, growing revenue, managing expenses and margin contribution and supporting the identification and cultivation of new clients and business prospects

Operations Management

• Lead and develop relationships with client administration, local providers, facility staff, board members, and local communities as an ambassador for HPM.
• Manage regional profit and loss (P&L) statements, including revenue and operating/capital expenses, to achieve the annual plan/budget for the business unit(s).
• Monitor the scheduling of patients, providers, and support staff to improve operating efficiencies, ensure the provision of patient care, and maximize utilization.
• Lead and manages team members as assigned. These include providers (both clinicians and interventionalists), nurses, and other support staff.
• Provide operational guidance in creating and implementing business plans, strategies, action plans, and budget to achieve organizational objectives.
• Conduct business reviews, including monthly regional financial review and quarterly/annual regional business plan reviews.
• Serve as the primary point of contact for clients at the assigned facilities.
• Qualify and resolves client and staff issues across the business unit(s).
• Lead change initiatives and adapts action plans and tactics as required.
• Drive continuous improvements and efficiencies through the evaluations of the company’s field operations.

Organizational Development

• Promote a results-driven culture through effective training and leadership.
• Develop and implement comprehensive team and individual performance goals with the Chief Operating Officer.
• Effectively communicate the strategy and share relevant information to empower the team.
• Successfully resolve issues and encourage cooperation amongst various teams and units.
• Provide candid and timely performance and development feedback through: Identifying specific performance gaps, Defining the cause of those gaps, Recommending actions for improvement, Providing guidance regarding performance and skills, Conducting the annual staff review process and Mentor and engage with members of the team at all levels to foster growth and encourage development.
• Productively leverage staff resources across the organization to: Involve appropriate talent in assignments and further development initiatives and ensure diversity of talent in teams
• Review personalized development plans to ensure that actions are appropriate based on individuals’ needs and abilities.
• Serve as a partner in screening and interviewing candidates as needed.

Financial Management

• Monitor the facility contribution margin reports and takes action to deliver planned results.
• Manage the monthly P&L and other reports and takes corrective actions to deliver planned results.
• Review and approve expenditures, within approved signing authority limits and consistent with operational requirements and the budget.
• Foster, encourage, and reward a fun, positive, successful, values-based culture­­­­­­­­­­­­­­­­­­­­­­­

PERFORMANCE REQUIREMENTS:

Field Operations

• Meet budgeted gross revenue for assigned locations.
• Achieve average contribution margin of 65% at year-end for all locations assigned within assigned region.
• Achieve annual satisfaction scores as follows:
• 60% for Employee Satisfaction Score of 90% or better
• 20% for Patient Satisfaction Score of 90% or better
• 20% for Facility Satisfaction Score of 75% or better

Company assimilation

• Successfully onboard and build trust as a Senior Leader embodying the core values of the business.

MINIMUM QUALIFICATIONS:

• Minimum five years’ experience in a leadership position, responsible for leading and managing individuals and teams, preferably in healthcare or related field.
• Ability to act with integrity, professionalism, and confidentiality always.
• Ability to deliver agreed upon financial and other goals.
• Results oriented leader with the ability to motivate teams to produce quality results; ability to serve as a mentor to direct reports and other high performers within the company.
• Demonstrate ability to build strong relationships collaborate, at all levels internally and externally, in person and remote.
• Strategic thinker and problem solver.
• Excellent written and verbal communication skills to effectively convey information, concepts, instructions, and ideas in oral and written formats to a variety of audiences with diverse backgrounds, agendas and levels of knowledge and expertise.
• Demonstrated ability to create an environment imbued with integrity and strong ethical values.
• Experience in business operating systems such as Electronic Medical Records (EMR), Customer Relationship Management (CRM), and similar applications.
• Thorough understanding of business functions such as Operations, Finance, Marketing, and People (Human Resources).
• Expertise in Microsoft Office tools including Excel, PowerPoint, and Word.
• 80% travel required to assigned region. May require overnights.
• Authorized to work in the US.
• Must successfully pass a background check.

EDUCATION: Bachelor’s Degree in Business Administration, Healthcare Administration, or related field is required. Master’s Degree in Business Administration, Healthcare Administration, or related field is preferred.