What are the responsibilities and job description for the Onsite Administrator - Print position at HP and Careers?
- This role is responsible for monitoring systems, identifying performance issues, and adhering to defined timeframes for incident escalation while troubleshooting simple to moderately complex incidents. The role serves as a trusted advisor to customers and internal businesses/end users, providing valuable insights and solutions. The role executes installations and configurations following standardized procedures, conducts routine maintenance activities, and ensures compliance with budget, quality standards, and customer requirements.
Onsite Administrator (Print) -OSA Level II (Boston, MASSACHUSETTS)
**For this position the candidate must reside in Boston, MASSACHUSETTS / or commute daily to Customer site**
OSA Level II
- Manage consumable inventory
- Replace toner/consumables/paper
- Ensure adequate consumables are available at customer sites
- Clear paper jams
- Assist end user with device functionality
- Coordinated with HP with SW branded support
- Report customer dissatisfaction to CSM/SDM
- Assist with the collection of usage pages per devices as needed
- Swap out devices with spares as needed
- Perform initial trouble shooting and basic break-fix services for HP printers
- Perform maintenance on devices as directed by ADM
- Web based SW to manage fleet - proactive monitoring
- Track usage/activities @ Customer sites
Responsibilities
- Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols.
- Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols.
- Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols.
- Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction.
- Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance.
- Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery.
- Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
- Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
- Completes process-oriented assignments, shares technical information, and supports department-level operational plans.
- Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.
Education & Experience Recommended
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field.
Preferred Certifications
NA
Knowledge & Skills
- Amazon Web Services
- Business Process
- Business Requirements
- Change Management
- Computer Science
- Data Analysis
- Information Systems
- Information Technology Infrastructure Library
- IT Service Management
- Linux
- Microsoft Azure
- Project Management
- SAP Applications
- Technical Support
Cross-Org Skills
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
Impact & Scope
- Impacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process.
Complexity
- Works on assignments that are moderately complex in nature and require intermediate problem resolution.
Disclaimer
- This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
The pay range for this position is $22 to $29 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Salary : $22 - $29