What are the responsibilities and job description for the Technical Training Manager (East) position at Hoya?
The Technical Training Manager will be responsible for training new sales consultants, on-boarding new ECP accounts and covering open territories due to lack of representation.
Customer Onboarding and Development:
This position will provide on-boarding/training for ECP accounts with direction from the Regional Sales Director or Director of National Accounts by leading the following (but not limited to):
- On-boarding of new ECP's
- Reporting and monitoring of ECP facing LMS
- Collaborate with RSM/TSM on strategy for training regionally
- Execute Value added programs created by sales and training teams
- Collaborate with sales and training team for training and on-going development
- Coordinate with the Regional Sales Director and Director of National Accounts regarding protocol and reporting
TSM On-boarding:
This position will provide on-boarding for new sales consultants by leading the following (but not limited to):
- Supporting on the execution of the Hoya Road to Success program which includes:
- The first 30 days
- Coordination for Academy
- HR2S Certification
- Survey and assess new hires regarding knowledge and retainment
- Coordinate with the training team regarding protocol and reporting
- Ride along, coach and develop TSM's in the field
Account Coverage:
This position is responsible for providing coverage to open territories as not to create gap's in service. Their duties will include (but not limited to):
- Coordinate with DSM to determine the scope of the open territory.
- Coordinate with DSM to review numbers and lay out game plan on what they will cover vs what Inside sales will call in to.
- Travel to open territories that need coverage and visit offices as territory representative for Hoya
- Update Sales Force with coverage plans
Key Capabilities/Experiences
- Bachelor's Degree
- Successful Territory Sales Manager experience
- Strong commercial background and understands retail strategies to drive growth
- Training delivery background
- Organization and planning skills; Ability to prioritize and work independently
- Project management skills
- Successful sales experience
- Optical technical expertise.
- Strong communicator
- Strong Presentation, Facilitation and webinar skills.
- Well organized
- Enjoys working in a structured, fun environment.
- Strong personal skills
Bonus Capabilities/ Experience
- 3 Years optical work
NOT EXCLUSIVE:
The duties outlined in this document are not limited to what is presented and are not exclusive. You may be asked from time to time to perform additional duties by your supervisor.