Account Manager, Inside Sales

SUMMARY

Responsible for creating, maintaining and developing relationships as well as favorable contacts with current and potential accounts. Primary activities consist of contract review, customer relations, sales support, account profitability and order processing. Responsible for the management of customer order files, while maintaining communications between external sales as well as factory operations in relation to said files.

ESSENTIAL FUNCTIONS: This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Supports the preparation of sales forecasts and ensures the forecast data is current and updated within the ERP system. Ensures that Customer's purchase orders are in place to replace forecast entries prior to launch.
• Acts as the leading support for budgeting and LQE activities.
• Must possess excellent communication skills via telephone, in written format, and face-to-face communications. The application of these skills is critical both with the customer and on an internal level (both on-site and within other Howmet Divisions).
• Develop and maintain positive customer relations. Demonstrates depth of relationships across the organization structure at Key accounts. Work through OTD and customer scorecards to achieve optimum rating and assist with monthly performance review reports.
• Can lead Customer Visits/reoccurring meetings to the site working with external sales and internal stakeholders. Responsible for clear agenda items and preparation to present the best possible impression of the company to customers and external visitors.
• Develop and track customer milestones.
• Proficient in the use of Excel, PowerPoint and Word. Familiar with MRP systems and can learn all necessary SFC systems to effectively perform their functions.
• Identifies and drives for improvements in sales processes and systems.
• Pursues open non-conforming submittals for disposition with customer. Capable of negotiating discounts with customers to make the sale.
• Proactively research and respond to customer inquiries regarding status of order and will communicate with customers regarding changes in product availability or delivery.
• Process customer purchase orders and reviews current quote for accuracy to ensure quote meets purchase order requirements. Responsible for the timely and accurate entry of order, understanding of drawings, prints, and customer specifications, and responsible for initiating the commercial Contract review process
• Maintain order book with accuracy and timeliness. Ability to review current orders against expected engine build quantities, understanding of end user applications, ability to interface with customers when order activity doesn't keep pace with end user forecasts, and ability to interface with outside sales representatives to resolve discrepancies.
• Understand company procedures and work instructions. Maintains a safe, organized workstation and follows all company policy, safety and procedures.
• Some travel may be required in support of Customer Visits.
• Attention to detail.

and presentation of the CQRA pack to Quality, Engineering and Planning. Ability to lead effort to launch products on time (critical job element

• Performs related duties as assigned.

SUPERVISORY RESPONSIBILITIES

May require strong partnership with CSR and/or training of new employees

EDUCATION and/or EXPERIENCE

Bachelor's degree and/or five years experience in inside sales. Experience in a manufacturing environment required. Aerospace industry experience is highly preferred.

COMPUTER SKILLS

Proficient in Microsoft Office Suite

Familiar with ERP systems

Knowledge of MRP, purchasing and fulfillment software

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage, and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to vibration. The noise level in the work environment is usually moderate.

PAY RATE

$75k - $80k DOE