Middle Market Account Manager - Northeast Region

Title: Account Manager

Location: Northeast US

Position Overview

The Account Manager plays a critical role in supporting Howden’s commercial insurance clients across the Northeast region. This role focuses on client service, retention, and operational excellence, ensuring that middle-market and corporate clients receive tailored insurance solutions and exceptional support.

Key Responsibilities

• Client Service & Retention
• Act as the primary day-to-day contact for assigned accounts.
• Handle policy renewals, endorsements, and coverage inquiries.
• Resolve client issues promptly and maintain high satisfaction levels.
• Operational Excellence
• Prepare proposals, presentations, and insurance program summaries.
• Coordinate with carriers to ensure timely issuance of policies and endorsements.
• Maintain accurate records in agency management systems.
• Collaboration
• Partner with Producers to support new business development and cross-selling opportunities.
• Work closely with underwriting, claims, and service teams to deliver comprehensive solutions.
• Market Knowledge
• Stay current on insurance products, industry trends, and regulatory changes.
• Provide insights to clients on emerging risks and coverage options.

Qualifications

• 3–5 years of experience in commercial insurance account management.
• Strong knowledge of property & casualty insurance lines.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Insurance designations (CIC, CPCU, ARM) preferred but not required.

Compensation & Benefits

Base Salary: $80,000–$105,000

Benefits

• Employee ownership opportunities (Howden is employee-owned).
• Comprehensive health, dental, and vision coverage.
• Retirement savings plan with employer contributions.
• Professional development and training programs.
• Collaborative, entrepreneurial culture with career growth opportunities.