Cash Payment Approver

Title: Cash Payment Approver

Location: Onsite in Charlotte, NC

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden.

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients.

Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head- hunters for years. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

The role is based in Charlotte, NC and supports the Howden US Retail business by reviewing payments and providing administrative support to the IBA and Finance teams. The individual is responsible for processing transactions accurately, maintaining up-to-date records, and resolving basic account queries in a timely manner. They will support reporting, assist with team activities and projects, and escalate more complex issues as needed. The role requires adherence to company policies, procedures, and regulatory requirements, with a strong focus on accuracy, professionalism, and confidentiality. Success in this role includes delivering timely, high-quality service to internal and external clients while actively building knowledge and skills through ongoing development.

Core Responsibilities

• Process payments and enter data accurately in company systems

• Resolve basic account and transaction queries in a timely manner

• Maintain organized and up-to-date records, filing, and documentation

• Prepare standard reports and provide updates on team activities or issues

• Assist with assigned tasks and support team projects as needed

• Escalate or redirect more complex queries appropriately

• Respond to urgent requests with guidance from senior team members

Policies, Procedures & Compliance

• Follow company policies, procedures, and instructions in daily work

• Ensure accuracy, proper approvals, and adherence to processes

• Maintain high standards of professionalism, ethics, and confidentiality

• Complete required training and stay compliant with regulatory requirements

Client & Team Collaboration

• Provide timely, professional support to internal and external clients

• Communicate clearly and work collaboratively within the team

• Share relevant information to support team efficiency and outcomes

Development

• Participate in training and development opportunities

• Build knowledge of industry practices and regulatory requirements

Qualifications:

• Strong attention to detail with the ability to process data accurately

• Ability to follow established processes and work effectively in a structured environment

• Good problem-solving skills, with the ability to identify issues and escalate when needed

• Organized and able to manage multiple tasks and meet deadlines

• Willingness to learn new systems and tools; experience with Excel, Word, and PowerPoint preferred

• Clear written and verbal communication skills

• Team-oriented mindset with a collaborative approach to work

• Positive, proactive attitude with a willingness to learn and develop

• Ability to work in a fast-paced environment and adapt to changing priorities

• Basic awareness of compliance and the importance of following company policies

• Basic understanding of accounting or insurance business processes; exposure to billing or finance operations is a plus

The expected base salary range for this role is $40,000 - $50,000; actual base salary will be determined based on factors including candidate experience and work location. This role is classified as non-exempt under the Fair Labor Standards Act (FLSA).

In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including:

• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts

• 401(k) retirement plan

• Flexible Paid Time Off and paid parental leave

• Life and Disability insurance

We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.