What are the responsibilities and job description for the Telecommunications Administrator position at Howard University Hospital?
Telecommunications Administrator
Howard University Hospital – Washington, DC
Role Summary
Howard University Hospital is seeking an experienced Telecommunications Administrator to manage and support the hospital’s enterprise voice and communication systems. This role ensures the reliability, security, and performance of critical telecommunications infrastructure—including VoIP, PBX, call center technologies, and paging systems—that support clinical operations, patient communication, and hospital-wide coordination.
The Telecommunications Administrator works closely with clinical departments, IT infrastructure teams, and external vendors to maintain mission-critical communication systems that operate in a 24/7 healthcare environment.
What You’ll Do
- Administer and maintain enterprise telecommunications systems including VoIP, PBX, voicemail, call recording, and call center platforms
- Configure and optimize SIP trunks, call routing, dial plans, and extensions
- Monitor telecommunications system performance and resolve issues
- Implement firmware updates, patches, and backups according to change management procedures
- Serve as the primary liaison with telecommunications vendors and service providers
- Provide end-user support and training for hospital staff
- Collaborate with network and security teams to integrate telephony systems with hospital IT infrastructure
- Maintain documentation including call flow diagrams and system inventories
- Generate reports and analytics on telecommunications performance and usage
- Ensure compliance with HIPAA, Joint Commission standards, and hospital security policies
- Participate in disaster recovery planning and emergency communication testing
- Evaluate emerging telecommunications technologies
Required Qualifications
Education
Bachelor’s degree in Telecommunications, Information Technology, Computer Science, or a related field required.
Experience
Minimum 3–5 years of experience managing enterprise telecommunications or unified communications systems.
Technical Skills
- Experience supporting VoIP platforms such as Cisco Unified Communications Manager, Avaya Aura, Mitel, or similar
- Knowledge of SIP trunking, call routing, QoS, and TCP/IP networking
- Familiarity with call center technologies including IVR and ACD
- Knowledge of telecommunications cabling standards and network topology
- Understanding of HIPAA security requirements in healthcare
Preferred Certifications
- Cisco CCNA Collaboration / Voice
- Avaya Certified Implementation Specialist
- CompTIA Network or Security
About Howard University Hospital
Howard University Hospital is a nationally recognized academic medical center located in Washington, DC and serves as the primary teaching hospital for Howard University College of Medicine.
What We Offer
- Competitive compensation and benefits
- Professional development opportunities
- A collaborative environment supporting innovation and patient care
Position Details
Department: IT Technology Services
Reports To: Director of Infrastructure
Location: Washington, DC
Status: Full-Time
FLSA Status: Exempt
Pay Schedule
Salary will be determined by the Compensation Department and based on experience, education, internal equity, and organizational guidelines.
Compliance Statements
Culture of Care
Howard University Hospital supports a Just Culture that promotes accountability, learning, and patient safety.
Equal Opportunity Employer
Howard University Hospital is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics.
Reasonable Accommodation
For accommodation requests during the application process please contact HUHLA@huhosp.org.
Pay Transparency
Compensation is determined based on experience, education, internal equity, and other relevant factors.
Disclaimer
This description outlines the general nature of the role and is not an exhaustive list of duties.