Front Desk Agent

Job Summary
Join our dynamic hospitality team as a Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. This energetic role involves providing exceptional guest services, managing reservations, and ensuring a seamless check-in and check-out experience. Your enthusiasm and professionalism will set the tone for guests’ stay, creating memorable experiences that encourage repeat visits. If you thrive in a fast-paced environment and have a passion for hospitality, this position offers an exciting opportunity to showcase your skills and grow within the hotel industry.

Duties

• Greet guests warmly upon arrival, ensuring a friendly and professional first impression
• Manage guest check-in and check-out procedures efficiently using multi-line phone systems and hotel management software
• Handle guest inquiries, requests, and complaints with patience, empathy, and proactive solutions
• Maintain accurate reservation records and assist with room assignments to optimize occupancy
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared to high standards
• Provide information about hotel amenities, local attractions, dining options, and transportation services
• Conduct night audits when scheduled, balancing accounts and preparing reports to ensure financial accuracy
• Uphold excellent phone etiquette while managing multiple lines to assist guests and internal departments seamlessly
• Foster positive guest relations by delivering personalized service that exceeds expectations
• Ensure compliance with safety protocols and hotel policies at all times

Qualifications

• Proven experience in hospitality management or front desk operations within hotels or resorts
• Strong customer service skills with the ability to handle diverse guest needs professionally
• Multilingual or bilingual abilities are highly desirable to serve our international clientele effectively
• Knowledge of hotel management systems, reservation software, and multi-line phone systems is preferred
• Experience with night audit procedures is a plus but not required; training will be provided if necessary
• Excellent communication skills with a friendly demeanor and professional phone etiquette
• Ability to work flexible hours, including nights, weekends, and holidays in a fast-paced environment
• Previous hotel experience emphasizing guest relations and hospitality management is highly valued

This role offers an energetic environment where your enthusiasm makes a difference! We’re committed to supporting your growth in hospitality management while providing opportunities to develop your skills in guest services, hotel operations, and multilingual communication. Join us to be part of an inspiring team dedicated to delivering outstanding hospitality experiences every day!

Pay: $18.00 - $19.00 per hour

Benefits:

• Employee discount
• Health insurance

Work Location: In person

Salary : $18 - $19