Collections Specialist – Howard & Howard Attorneys PLLC

Location: Royal Oak, Michigan, Hybrid

Department: Finance / Accounting

Employment Type: Full-Time

About Howard & Howard

Howard & Howard Attorneys PLLC is a full-service law firm with a national presence, providing sophisticated legal services to businesses and business owners. Our administrative and finance professionals play a critical role in supporting that mission.

Position Summary

The Collections Specialist is responsible for managing the firm’s accounts receivable portfolio, ensuring timely and accurate collection of client invoices, and supporting effective cash-flow performance. The successful candidate will collaborate with attorneys, clients, and internal finance staff to resolve billing issues, facilitate payments, and maintain high-quality financial records.

Key Responsibilities

• Monitor accounts receivable aging reports and initiate collection efforts on past-due client balances.
• Communicate with clients via phone, email, and written correspondence to resolve billing discrepancies and secure timely payment.
• Partner with billing attorneys to understand client expectations, matter details, and appropriate follow-up strategies.
• Document all collection activities, client interactions, and status updates within the firm’s financial systems.
• Identify payment risks, recommend solutions, and escalate concerns when appropriate.
• Process credit card payments, payment arrangements, and follow established procedures for applying cash receipts.
• Assist in month-end close processes, reporting, and special projects related to accounts receivable.
• Maintain compliance with firm policies, confidentiality expectations, and professional standards.

Qualifications

Required:

• Associate’s degree or higher in Accounting, Business Administration, or a related field.
• 3 years of professional collections, accounts receivable, or billing experience; law firm or professional services preferred.
• Ability to work independently.
• Strong verbal and written communication skills with a polished, professional client-service approach.
• High attention to detail and accuracy in financial recordkeeping.
• Ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.
• Proficiency with Microsoft Office (Excel, Outlook, Word).

Preferred:

• Experience with Elite 3E legal billing system.
• Familiarity with e‑billing platforms and law firm billing structures.
• Understanding of general accounting principles.

Core Competencies

• Professionalism and discretion
• Problem-solving and analytical thinking
• Persistence balanced with diplomacy
• Collaborative mindset
• Strong organizational skills

Why Join Howard & Howard?

• Opportunity to work with a respected, nationally recognized business law firm.
• Collaborative, team-oriented culture.
• Competitive compensation and comprehensive benefits.
• Professional development and career advancement opportunities.