What are the responsibilities and job description for the Regulation Support Technician II - Inspections, Licenses, and Permits position at Howard County Government?
Howard County:
Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.
Howard County:
Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.
What are we looking for?
We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations?
What you'll like most about working at Howard County Government:
POSITION SUMMARY:
Technical sub professional office work performing specialized services essential to the successful operation of Inspections and Enforcement division and the certain licenses and permits function. Work involves the more difficult aspects of the inspection and permit process.
CLASS DESCRIPTION:
Performs intermediate technical level licensing, inspections, and regulations support work under general supervision from a technical superior. Work includes performing specialized review services essential to the successful operation of the licenses and permits division; and the contracted residential waste hauler program.
STARTING SALARY HIRING RANGE:
$24.59 - $26.89
$51,139 - $55,938
***Please note that this position falls within a collective bargaining unit and is represented by AFSCME Local 3085, Local 3888, or Local 1810. ***Court Cases, Citations, and Legal Coordination
- Maintains detailed tracking of the Division’s civil citations, subpoenas, and court cases, coordinating with inspectors, supervisors, and the Offices of Law and Finance.
- Prepares weekly status reports on Notices of Violation for Division meetings.
Stop Work Orders and Unsafe Structure Notices
- Processes, logs, and records inspection holds and releases for Stop Work Orders in the computer database, notifying all appropriate divisions.
- Receives Notices of Unsafe Structure Postings from Howard County Fire and Rescue, enters them into the web-based permitting system, and schedules initial inspections.
Customer Service and Complaint Management
- Responds to complex telephone inquiries regarding building, plumbing, grading, HVACR, electrical, sign, rental housing, and taxi permit regulations and inspection procedures.
- Receives customer complaints by phone, enters them into the web-based permitting system, and schedules initial inspections.
Permit and Inspection Coordination
- Reviews daily lists of issued permits to ensure all required attachments are complete and available for inspectors in the web-based permitting system.
- Coordinates the receipt of additional permit documentation when necessary.
- Schedules inspections and processes invoices for quarterly Building, Fire, Plumbing, and Electrical Master Permit inspections in the web-based permitting system.
Document Review and Electronic Records Management
- Reviews engineering certifications, wall location surveys, letters, and other documents for completeness and accuracy.
- Scans and electronically attaches documents to the web-based permitting system database.
- Maintains accurate records and documentation related to permits, inspections, citations, and enforcement activities.
Correspondence and Administrative Support
- Composes, prepares, and updates form letters, Notices of Violation, reinspection fee letters, and procedures.
- Edits, formats, and types correspondence from handwritten drafts.
- Prepares monthly staff meeting minutes.
- Prepares weekly statistical reports and provides updates on Notices of Violation for weekly Division meetings.
Supervisory Responsibilities
- This position has no supervisory responsibilities.High School Diploma or GED and three (3) years related experience; or equivalent combination of education and experience.
PREFERRED EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to touch, handle, or feel, particularly computer keyboards. The employee may stand for lengthy periods of time at the Front Counter. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is typical of a busy office work environment.
LANGUAGE SKILLS, MATHEMATICAL SKILLS, AND REASONING ABILITY:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Class C Maryland Driver's license or equivalent issued by state of residence.
Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.
Howard County:
Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.
What are we looking for?
We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations?
What you'll like most about working at Howard County Government:
- We are committed to workplace excellence in every area of County government.
- We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!
- We offer competitive compensation and great benefits including medical, retirement, and wellness programs.
- As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.
POSITION SUMMARY:
Technical sub professional office work performing specialized services essential to the successful operation of Inspections and Enforcement division and the certain licenses and permits function. Work involves the more difficult aspects of the inspection and permit process.
CLASS DESCRIPTION:
Performs intermediate technical level licensing, inspections, and regulations support work under general supervision from a technical superior. Work includes performing specialized review services essential to the successful operation of the licenses and permits division; and the contracted residential waste hauler program.
STARTING SALARY HIRING RANGE:
$24.59 - $26.89
$51,139 - $55,938
***Please note that this position falls within a collective bargaining unit and is represented by AFSCME Local 3085, Local 3888, or Local 1810. ***Court Cases, Citations, and Legal Coordination
- Maintains detailed tracking of the Division’s civil citations, subpoenas, and court cases, coordinating with inspectors, supervisors, and the Offices of Law and Finance.
- Prepares weekly status reports on Notices of Violation for Division meetings.
Stop Work Orders and Unsafe Structure Notices
- Processes, logs, and records inspection holds and releases for Stop Work Orders in the computer database, notifying all appropriate divisions.
- Receives Notices of Unsafe Structure Postings from Howard County Fire and Rescue, enters them into the web-based permitting system, and schedules initial inspections.
Customer Service and Complaint Management
- Responds to complex telephone inquiries regarding building, plumbing, grading, HVACR, electrical, sign, rental housing, and taxi permit regulations and inspection procedures.
- Receives customer complaints by phone, enters them into the web-based permitting system, and schedules initial inspections.
Permit and Inspection Coordination
- Reviews daily lists of issued permits to ensure all required attachments are complete and available for inspectors in the web-based permitting system.
- Coordinates the receipt of additional permit documentation when necessary.
- Schedules inspections and processes invoices for quarterly Building, Fire, Plumbing, and Electrical Master Permit inspections in the web-based permitting system.
Document Review and Electronic Records Management
- Reviews engineering certifications, wall location surveys, letters, and other documents for completeness and accuracy.
- Scans and electronically attaches documents to the web-based permitting system database.
- Maintains accurate records and documentation related to permits, inspections, citations, and enforcement activities.
Correspondence and Administrative Support
- Composes, prepares, and updates form letters, Notices of Violation, reinspection fee letters, and procedures.
- Edits, formats, and types correspondence from handwritten drafts.
- Prepares monthly staff meeting minutes.
- Prepares weekly statistical reports and provides updates on Notices of Violation for weekly Division meetings.
Supervisory Responsibilities
- This position has no supervisory responsibilities.High School Diploma or GED and three (3) years related experience; or equivalent combination of education and experience.
PREFERRED EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES:
- Demonstrated ability to apply word processing software and personal computer operation skills to assigned work.
- Experience with Microsoft Office Suite, (Word, Outlook and Excel).
- Considerable experience in a customer service environment is essential as well as knowledge of construction terminology.
- Class C Maryland Driver's license or equivalent issued by state of residency.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to touch, handle, or feel, particularly computer keyboards. The employee may stand for lengthy periods of time at the Front Counter. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is typical of a busy office work environment.
LANGUAGE SKILLS, MATHEMATICAL SKILLS, AND REASONING ABILITY:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Class C Maryland Driver's license or equivalent issued by state of residence.
Salary : $51,139 - $98,572