Program Registrar - (Administrative Support Technician II) - Community Resources & Services

JOB

Howard County:
Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government:
Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.

What are we looking for?
We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.

What you'll like most about working at Howard County Government

• We are committed to workplace excellence in every area of County government.
• We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!
• We offer competitive compensation and great benefits including medical, retirement, and wellness programs.
• As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work

POSITION SUMMARY:
Oversees all functions of the reception desk operations and provides administrative and operational support for a 50 Center. Serves as a team member for all aspects of the Center.

SALARY HIRING RANGE:
$20.03 - $21.92
$41,670 - $45,590

CLASS DESCRIPTION:
Performs intermediate level administrative support work under general supervision from an administrative or technical superior. Work typically involves performing skilled clerical, and secretarial work, such as data entry and document management, file maintenance of secure and confidential records, and public contact and service. Additionally, semi-skilled manual work performing general laboring operations, including setting up tables, chairs and audio visual presentations. Work may also include accounting clerical tasks such as bookkeeping, keeping of financial and other important records' preparing vouchers for payment; documenting and depositing cash receipts; and controlling, recording and storing data. Work at this level may also include independent responsibility for a routine clerical process.

EXAMPLE OF DUTIES

Responsible for administrative duties and front desk functions which include:

• Greets and directs customers, provides information, registers and collects payments for programs, sells memberships and bus tickets, answers phones, makes appropriate referrals, and assists staff and visitors as needed.
• Reconciles daily receipts and performs close out.
• Provides support for the 50 Center, including data entry and updating and maintaining databases, files and other systems.
• Responds to written and verbal requests for information from the public, guests, staff and outside agencies.
• Keeps up to date on center programs and services and promotes them with center participants. Overall administrative duties such as mail distribution, supply orders, photocopying, faxing and filing, keeping calendars and scheduling appointments. Accurately learns and performs all essential duties and functions including with the highest standards of customer standards.
• Prepares routine correspondence and mails correspondence.
• Adheres to programs, department and county policies and procedures.
• Operates software to produce various reports, memoranda, notes and etc. Enters data electronically to store appropriate data for later retrieval.
• Orders supplies and keeps an inventory of supplies on hand.
• Coordinate program set up needs with other staff.
• Responsible for room set ups and take downs for all programs, special events, meetings and trainings including furniture arrangements.
• Performs various janitorial duties not covered in the janitorial contract to include the operation of buffers, carpet cleaners, safe use of various chemical cleaning agents, trash removal, etc.
• Performs the set-up and clean up of the congregate lunch program.
• Keep the Center and grounds in good order according to safety and sanitation standards.
• Open and close the 50 Center.
• Coordinate major center maintenance, cleanliness, and repairs with County Facilities.
• Work as a team member on selected projects.
• Works and cooperates with coworkers and supervisors at all levels and attends meetings and trainings as directed by supervisor.
• May require work some evening and weekends.
• Participate in activities related to Emergency Management as requested, including work outside normal business hours.