Collection Specialist

Position Summary

We are seeking a detail-oriented and member-focused Collection Specialist to join our credit union team. This role is responsible for managing delinquent accounts, supporting loan operations, and providing excellent member service. The ideal candidate will have strong communication skills, a solid understanding of collections practices, and the ability to work collaboratively across departments.

Key Responsibilities

Collections & Recovery

• Timely contact members regarding delinquent accounts via phone, mail, or in person
• Analyze loan status and work with members to resolve payment issues
• Manage repossessions, redemptions, and charge-offs in accordance with policy

· Monitor delinquent loans and recommend appropriate actions

· Track collateral, insurance, and warranty programs

• Perform skip tracing and locate borrowers and collateral
• Maintain detailed records of collection activity and account status
• Process bankruptcies, deceased accounts, and insurance claims (GAP, CPI, life, disability)
• Coordinate with third-party collection agencies and legal partners
• Ensure compliance with all applicable collection laws and regulations

Loan Processing & Support (in absence of Loan Officer)

• Assist with loan contract processing and documentation
• Conduct loan closings and explain terms to members
• Maintain loan files and ensure proper documentation
• Track collateral, insurance, and warranty programs
• Stay informed on lending trends and support new product implementation

Member Service & Operations

• Respond to member inquiries and provide information on products and services
• Process transactions including deposits, withdrawals, transfers, and loan payments
• Cross-sell credit union products and services
• Support administrative functions such as insurance processing and mailings

Administrative & Compliance

• Maintain accurate and organized records
• Prepare reports for management and Board review
• Ensure compliance with credit union policies and regulatory requirements
• Collaborate with internal teams to resolve member issues
• Serves as primary point of contact for Collections Department Audits and Examinations
• Perform additional duties as assigned

Qualifications

Education & Experience

• High School Diploma or GED required
• 2–5 years of consumer collections experience required
• Knowledge of debt collection laws and regulations (including FDCPA)
• Experience with skip tracing tools preferred

Skills & Requirements

• Strong communication and problem-solving skills
• Excellent communication, negotiation, and conflict-resolution skills
• Ability to handle sensitive financial situations with professionalism
• Proficiency in Microsoft Word, Excel, Adobe, and Zoom
• Ability to create and manage spreadsheets and PDFs
• Valid driver’s license required
• Must be bondable

Why Join Us?

• Small team environment with meaningful member impact
• Opportunity to contribute across multiple areas of the credit union
• Supportive leadership and opportunities for professional development

Pay: $45,000.00 - $48,000.00 per hour

Benefits:

• Disability insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off

Work Location: In person

Salary : $45,000 - $48,000