What are the responsibilities and job description for the Office Associate - Academic Support Services position at Howard Community College?
About Us
Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.
Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!
Position Title
Office Associate - Academic Support Services
FLSA
Non-Exempt
FT/PT
Part Time
Hours Per Week
20-25
Work Schedule
8:30am-5pm Monday-Wednesday
Position Salary Range
$16 hourly
Summary
The office associate provides direct administrative support to the office supervisor, ACE director, and program advisors within the Academic Center for Excellence. This role requires exceptional customer service skills and the ability to implement effective problem-solving strategies in a dynamic tutoring environment serving 51 tutors and three distinct programs.
The office associate will handle sensitive information with strict confidentiality and be adept at working in a diverse environment that includes neurodiverse and multilingual individuals. This is a part-time position for 8:30am:00 pm – 5:00 pm, Monday – Wednesday. Occasional weekends might be required.
Essential Role Responsibilities
- Perform a variety of clerical and administrative tasks to support ACE operations.
- Serve as the first point of contact for visitors, directing them to appropriate tutors and staff.
- Monitor tutoring appointments and the scheduling system.
- Respond to inquiries promptly and accurately or refer to appropriate resources.
- Provide detailed information regarding departmental services, tutoring processes, and programs.
- Assist with inventory management and maintenance of ACE supplies and equipment.
- Prepare and process documents, including copying and faxing.
- Support special events and projects as needed.
- Perform additional duties as assigned to ensure smooth office operations.
Minimum Education Required
Experience Required
- High school diploma or equivalent.
- Consistent and reliable attendance.
- Demonstrated experience delivering exceptional customer service.
- Strong verbal and written communication skills.
- Ability to maintain confidentiality and handle sensitive information.
- Proficiency in light typing and operation of standard office equipment.
- Working knowledge of current Microsoft Office applications.
- Excellent organizational and time management skills.
- Commitment to supporting the college’s sustainability initiatives in environmental stewardship, social responsibility, and economic prosperity.
Minimum and Preferred Qualifications
Physical Demand Summary
Multi-tasking in high volume traffic area.
Division
Student Success Office
Department
Academic Support Services
Posting Detail Information
Posting Number
NB295P
Number of Vacancies
2
Best Consideration Date
Job Open Date
06/02/2026
Job Close Date
Continuous Recruitment?
Applicant Instructions
*Pre-employment criminal background investigation is a condition of employment.
HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.
Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college’s application in full).
Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college’s application in full).
Quick Link for Internal Postings
https://howardcc.peopleadmin.com/postings/5871
EEO Statement
Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.
HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.
HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.
Salary : $16