Insurance Customer Service Representative

Welcome to Hovland Insurance & Financial, where we believe in building lasting relationships by providing exceptional support to our community here in Chula Vista, California. We're not just an insurance agency; we're a team dedicated to helping people protect what matters most to them. If you're someone who genuinely enjoys connecting with others, solving problems, and making a positive impact, you might be exactly who we're looking for to join us as an Insurance Customer Service Representative. You'll be the friendly voice and helpful hand for our clients, guiding them through their insurance needs and ensuring they feel valued and understood. We foster a supportive work environment where your contributions are recognized and appreciated. Come be a part of a team that's committed to service excellence and making a real difference in people's lives.

Salary Range: $50,000.00 - $75,000.00 per year

Annual Base Salary Commission Bonus Opportunities

High school diploma or equivalent required.

Excellent verbal and written communication skills.

Strong active listening and problem-solving abilities.

Proficiency in customer relationship management (CRM) software.

Ability to multitask and manage time effectively in a busy office setting.

A positive attitude and genuine desire to help others.

Previous experience in customer service or insurance is a plus.

Respond to customer inquiries via phone, email, and in-person with a friendly and professional demeanor.

Assist clients with policy changes, billing questions, and general information about their insurance coverage.

Process policy endorsements, cancellations, and new business applications accurately.

Gather and document customer feedback to identify areas for service improvement.

Collaborate with agents and other team members to ensure a seamless customer experience.

Maintain up-to-date customer records in the agency's CRM system.