Concierge

Job description:

Proud of its Wisconsin legacy, Hovde Properties seeks to be the leading residential and commercial real estate developer, owner, and manager in its class. We are committed to building strong communities around the highest quality developments throughout the country. Our attentive and professional customer service will parallel the level of quality found in our buildings’ finishes. The growth of our portfolio will continue as the right opportunities arise to offer high quality products and positive returns to our investors as well as community stakeholders.

We will accomplish these goals through hard work, continued investment in technology, and the right mix of seasoned professionals who adhere to the following core values:

· Teamwork

· Confidentiality & Discretion

· Efficiency

· Quality

· Direct communication

· Professionalism

· Integrity

· Problem-solving

· Passionate

· Giving back

· Having fun!

Job Summary:

The Concierge serves as the face of the community and delivers an exceptional, hospitality-driven experience to residents and guests. This role is responsible for providing personalized service, managing front desk operations, and maintaining the highest standards of professionalism, discretion, and attention to detail in a luxury residential environment.

Essential Job Duties and Responsibilities:

Administrative:

• Creates an environment that assures consistent resident satisfaction at a standard on par with a 5- Star Property
• Maintains a calm and pleasant personality in all types of situations and creates great customer service.
• Handle resident requests including restaurant reservations, dry cleaning services, transportation, and any other “basic” concierge services.
• Monitor security cameras.
• Maintain organization of the resident package area
• Greet residents and guests entering the building.
• Assisting residents and guests on an as needed basis.
• Assists with the reservations for the community room and guest suites.
• Monitor facilities and equipment for cleanliness and functionality. Report feedback to management.
• Assist with Social Media campaigns

General:

• Support and comply with Hovde Properties’ company rules and policies.
• Cultivate and maintain positive relationships with prospects and residents.
• Address prospects and resident inquiries promptly and professionally.
• Dress in a professional manner.
• Available to work a flexible schedule; weekends and evenings required.
• Assist the manager in organizing and participating in resident events to enhance community engagement.

Preferred Qualifications/Credentials:

· Highly motivated individual who can work with considerable independence.

· Strong commitment to a team-oriented approach.

· Ability to attend occasional nightly meetings and networking events.

· Competence in Microsoft Office: Word, Excel, and Outlook.

Physical Requirements:

· The ability to move within the office environment and navigate different areas of the organization's facilities. This may include walking, standing, and occasionally climbing stairs.

· Proficiency in using office equipment, such as computers, printers, scanners, and telephones. This may require fine motor skills and the ability to operate equipment for extended periods.

· Clear vision to read and review documents, reports, and other written materials. This may include the ability to view information on computer screens and in printed format.

· Adequate hearing to effectively communicate with colleagues, stakeholders, and team members. This includes the ability to listen actively and participate in meetings and discussions.

· The ability to maintain mental and physical energy throughout the workday. This may involve extended periods of concentration, multitasking, and managing various responsibilities simultaneously.

· Must have the ability to lift a minimum of 30 pounds to facilitate moving furniture, packages or lifting supplies.

Job Type: Full-time and/or Part Time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• 2nd Shift, Weekends
• Availability Monday-Sunday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $23