The Kitchen Server, Flex

JOB SUMMARY

The Kitchen at The Houstonian Club is the member’s eatery to celebrate the joy of camaraderie and family gatherings, embracing the feeling of home. The menu was created thoughtfully with hearty and healthy options for all tastes. Open breakfast to dinner, The Kitchen becomes in the heart and soul of the socials at The Houstonian Club. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.

ESSENTIAL JOB FUNCTIONS

• Assist members and guests with Food and drinks service.
• Must be able to take food and drink orders correctly.
• Must be able to ring up the orders correctly in the POS system.
• Must be passionate about hospitality, food, and have menu knowledge. Able to describe all menu items, helping people have a great dining experience.
• Must be able to identify food allergies and make proper recommendations.
• Must be able to recommend food pairing with wine.
• Delivers a memorable dining experience by resolving all customer issues promptly.
• Needs to prepare guests drink orders and expedite food while food runner in not available.
• Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
• Must be responsible for stocking up stations with all necessary supplies.
• Assists with the tidying of tables, clearing leftovers, and keeping the dining areas neat and pleasant.
• Servers must wear assigned uniforms. Must be clean and pressed with their own name tag.
• Servers are responsible for doing their closing shift report as well as duties.
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
• Other duties as assigned.

KNOWLEDGE AND SKILLS

• High School Diploma is preferred.
• Minimum one-year previous server experience in a fine dining restaurant
• Must be 18 years of age and with current T.A.B.C. certification is preferred.
• Must have ability to perform daily work at a high level of accuracy.
• Must have alcohol beverages and wine knowledge.
• Must be able to take direction well.
• Must pay attention to detail.
• Must feel comfortable memorizing orders and specials.
• Must possess excellent verbal and written communication skills.
• Must have professional appearance and behavior.
• Must have interpersonal communication skills.
• Must have proficient technology skills in the POS system.
• Must be able to multitask without getting flustered.
• Must perform all the duties and responsibilities in a safe manner.
• Must be available to work a varied schedule, including weekdays, weekends, and holidays.
• Hours required: Scheduled days and hours vary based on departmental needs.

Licenses and/or certifications

• TABC Certification is required

PHYSICAL JOB REQUIREMENTS

Must be able to meet the following minimum physical requirements for at least an eight-hour shift:

• Physical Stamina: Frequent standing, walking, climbing of ladders and stairs, kneeling, reaching overhead, lifting and carrying various objects weighing up to 10-30lbs. Employees in this position will be required to work in a fast-paced kitchen environment, where there is typically a moderate to loud noise level, work is performed in extreme temperatures, and floors surfaces may be slick.
• Hearing / Speech: Must be able to effectively engage in one-on-one communication with guests, members, and customers and use a 2-way radio to communicate clearly and accurately with co-workers.
• Vision: Must be able to accurately read instructions, reports, and log sheets. Must be able to work with computers and PDAs in varying light conditions.
• Literacy: Must be able to produce, read and understand reports, including security, incident and police reports. Must be able to analyze and process written information from a variety of sources and effectively communicate content of reports.
• Chemicals/Agents: Must be able to work safely with chemicals according to SDS sheets and all applicable laws, codes and regulatory requirements.