Spa Pool and Men's Locker Room Attendant

JOB SUMMARY

Primarily responsible for the smooth, efficient operation of the locker rooms, float pool, restrooms, relaxation rooms, and tranquility rooms in the manner trained by The Houstonian Spa. A key responsibility of this role is providing exceptional food and beverage service, ensuring timely, accurate, and gracious delivery to guests throughout all spa relaxation areas.

Team members in this position direct all efforts toward guest satisfaction and the consistent achievement of The Houstonian Spa’s service standards. This role is critical to maintaining the luxury standards and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion, professionalism, and guest care.

ESSENTIAL JOB FUNCTIONS

• Adhere to all standard policies and procedures.                                                                
• Perform all guest activities in a cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction.
• Maintain a cooperative, team-like attitude in working with management and fellow associates in all Houstonian departments.  Help achieve our common goals of maximizing guest satisfaction and profit margins.
• Maintain a positive attitude towards co-workers and the job being performed.
• Report to work on time in a properly cleaned and pressed uniform.  Hygiene is key in this environment due to the close proximity working with the clients.  Employee scent should always remain neutral.
• Takes care of guest needs, ensuring that supplies are available and that the facilities are kept clean and in safe condition at all times.
• Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
• Adheres to The Houstonian and Trellis standards for guest service.
• Refers guest problems or complaints to management.
• Takes care of guest needs, ensuring that supplies are available and that the facilities are kept clean and in safe condition at all times.
• Always assist in maintaining the appearance and cleanliness of all public areas.
• Monitors guests, ensuring their safety by showing them proper use of facilities; monitors guest use of facilities, making sure that guests do not endanger themselves with overuse of facilities (i.e., steam room, Jacuzzi, float pool, outdoor pools, etc.).
• Monitors and maintains outdoor pools, Jacuzzis and steam rooms, notifies Management when facilities need servicing. 
• Maintain proper and accurate guest locker assignments.
• Assist other departments whenever necessary including assistance with the Hair and Nail departments and the Food and Beverage team.
• Assist in maintaining all areas regardless of the scheduled area whenever necessary.
• Attend all training sessions, learning new techniques to be used in the performance of the job.
• Responsible for refreshing clean and removing dirty linen from the pool areas.
• Attend all staff meetings.
• Clock in and out at every shift.
• Report and turn in to management any lost and found items.
• Report any maintenance problems throughout the spa to the proper authority.
• Support fellow staff members by noticing how they are feeling and providing compassion.
• Must maintain client and spa business confidentiality/privacy at all times.
• Other duties as assigned.

KNOWLEDGE AND SKILLS

• High School degree preferred.
• Must speak fluent English.
• Must be able to perform a variety of responsibilities, including guest service, cleaning and maintenance of Locker Room.
• Must be able to deal with people in a professional manner under pressure.
• Must be flexible in work scheduling.
• Must be able to perform some strenuous physical labor (lifting boxes and laundry).
• Confidentiality with co-workers and clients regarding ANY in-house practices is a must.
• Professional appearance.
• Must be
  • dignified: treat people at all times with courtesy and respect.
  • trustworthy: be completely honest in all interactions with others.
  • accountable: stand behind the work you do.
  • friendly: show compassion and respect.
• The Spa functions 12-16 hours per day, 7 days a week, 365 days per year.  All employees must realize this fact and be aware that at times it may be necessary to change an associate from their usual shift as business needs change.
• At times due to lack of business, it may be necessary to reduce work hours.
• The Spa is currently open to guests from 8:00 AM to 7:00pm Monday through Sunday. This may change based on business needs.
• Report to work on time for your scheduled shifts.
• Weekend work schedules are a part of this position.
• Attending all Houstonian training classes offered upon hire.

Licenses and/or certifications

• TABC and Food Handler’s Certification is required.

PHYSICAL JOB REQUIREMENTS

Must be able to meet the following minimum physical requirements for at least an eight-hour shift:

• Physical Stamina: Frequent standing, walking, climbing of ladders and stairs, kneeling, reaching overhead, lifting and carrying various objects weighing up to 20 lbs. Must wear gloves when waxing or performing extractions.
• Contact with open wounds or blood pathogens is not allowed.
• Hearing / Speech: Must be able to effectively engage in one-on-one communication with guests, members, and customers and use a 2-way radio to communicate clearly and accurately with co-workers.
• Vision: Must be able to accurately read instructions, reports, and log sheets. Must be able to work with computers and PDAs in varying light conditions.
• Literacy: Must be able to produce, read and understand reports, including security, incident and police reports. Must be able to analyze and process written information from a variety of sources and effectively communicate content of reports.
• Chemicals/Agents: Must be able to work safely with chemicals according to SDS sheets and all applicable laws, codes and regulatory requirements.