What are the responsibilities and job description for the Houseperson position at Houstonian Campus Llc?
JOB SUMMARY
The Houseperson supports the housekeeping team by maintaining the cleanliness and organization of guest areas, back-of-house spaces, and event areas. This role plays a critical part in ensuring a welcoming, clean, and safe environment for guests and staff by handling supply deliveries, cleaning public spaces, assisting with room setups, and responding to service requests. The ideal candidate is reliable, detail-oriented, and thrives in a fast-paced, team-driven environment. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.
ESSENTIAL JOB FUNCTIONS
- Maintain cleanliness in all public areas including lobbies, hallways, restrooms, fitness centers, and lounges.
- Clean staff areas and service corridors as needed.
- Perform routine inspections to ensure public areas meet cleanliness standards.
- Deliver linens, amenities, and cleaning supplies to guest floors and housekeeping carts.
- Assist room attendants by stripping linens from check-out rooms and removing trash and recyclables.
- Set up rollaway beds, cribs, and other guest room items upon request.
- Assist in setting up and breaking down meeting rooms or banquet spaces (moving chairs, tables, staging, etc.).
- Maintain storage rooms and organize supplies for event setups.
- Respond to guest requests in a prompt and courteous manner (e.g., delivering extra towels, amenities, or housekeeping services).
- Communicate guest service opportunities or maintenance issues to the appropriate department.
- Report any safety hazards, equipment issues, or maintenance needs to supervisors promptly.
- Help ensure safe storage and proper use of all cleaning chemicals and equipment.
- Other duties as assigned.
KNOWLEDGE AND SKILLS
- High School Diploma or equivalent.
- Previous housekeeping, janitorial, or hotel support experience preferred but not required
- Ability to lift, push, and pull up to [insert weight, e.g., 50 lbs] and work on feet for extended periods
- Strong attention to detail and ability to work independently or as part of a team
- Basic English language skills for communication (additional languages a plus)
- Ability to work flexible shifts including mornings, evenings, weekends, and holidays
- Hours required: Scheduled days and hours vary based on departmental needs.
LICENSES AND/OR CERTIFICATIONS
- Must have a TABC certificate and Food Handlers Certification.
PHYSICAL JOB REQUIREMENTS
Must be able to meet the following minimum physical requirements for at least an eight-hour shift:
- Physical Stamina: Frequent standing, walking, climbing of ladders and stairs, kneeling, reaching overhead, lifting and carrying various objects weighing up to 50 lbs. With another team member push or pull loaded carts weighing 600 lbs. Must be able to communicate effectively. Must be able to perform all activities in a professional manner. Must be able to see and read printed matter with or without vision aids.
- Hearing / Speech: Must be able to effectively engage in one-on-one communication with guests, members, and customers and use a 2-way radio to communicate clearly and accurately with co-workers.
- Vision: Must be able to accurately read instructions, reports, and log sheets. Must be able to work with computers and PDAs in varying light conditions.
- Literacy: Must be able to analyze and process written information from a variety of sources and effectively communicate content of reports.
- Chemicals/Agents: Must be able to work safely with chemicals according to SDS sheets and all applicable laws, codes and regulatory requirements.
