Head Lifeguard

JOB SUMMARY 
The Head Lifeguard’s primary role is leading the Lifeguard team.  This includes, but is not limited to training new hires, conducting In-Services, observing, and assisting the Lifeguards with their duties, conducting skills testing, organizing the rotations, ensuring that duties are completed, and records are maintained, reporting hazards and maintenance needs, scheduling and coaching of the Lifeguards. The Head Lifeguard works closely with the Aquatics Manager to ensure appropriate staffing, training, leadership, and coaching is taking place. A Head Lifeguard may also be asked to help train and lead the Pool Attendants. Head Lifeguards are required to attend all Lifeguard In-Services and Aquatics, Club and Company meetings. Lifeguards will be required to work holidays and all Aquatics related events. Memorial Day, Labor Day and Fourth of July holidays are mandatory. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.

ESSENTIAL JOB FUNCTIONS

•    Ensures the pools are appropriately guarded and there is constant surveillance of patrons in the facility; acts immediately and appropriately to secure safety of patrons and staff in the event of emergency.
•    Ensures the Lifeguards are prepared to provide emergency care and treatment as required until the arrival of emergency medical services.
•    Ensures Lifeguards are consistent with customer service and enforce the rules and provides service to both the members and staff with genuine care.
•    Always presents a professional appearance and positive attitude and maintains a high standard of customer service. Sets a good example for the staff.
•    Ensures that inspection reports, logs, various maintenance duties are completed to keep the facility clean and safe.
•    Ensure appropriate procedures are followed.
•    Ensures that scheduling is appropriate for the business levels, Lifeguards are on time and perform their duties to standard. Is responsible for resolving issues and finding substitutes if needed.
•    Performs miscellaneous job-related duties as assigned.
•    Guard the pools, prevent hazardous behavior, inspect the pool areas for problems and potential hazards, and respond with appropriate care during emergencies.
•    Follow proper procedures for pool closures.
•    Make sure loaner items are available to members; pick them up from the pool decks as needed.
•    Clean furniture and decks as necessary.
•    Meet and greet members, assist with finding seating, getting towels, swim gear…etc. 
•    Walk continuously around the pools to check to see if service is needed or any area needs straightening or cleaning. 
•    Make sure the Pool House office and storage areas are always neat and clean.
•    Report potential problems and hazards to the Aquatics Manager and Aquatics Director immediately.
•    Check the restrooms to ensure they are clean and always supplied.
•    Test and record water chemistry on a prescribed schedule.
•    Contribute to the overall security of the pool area and safety of the members by reporting any unusual or suspicious behavior. 
•    Will be required to work at events (even on holidays), assist the Aquatics Manager in conducting In-service meetings. Knowledge of all Lifeguard duties and expectations. Meets and enforces those standards.
•    Other duties as assigned.
 

KNOWLEDGE AND SKILLS 
•    High school education, GED, or equivalent experience.
•    Previous experience managing Lifeguards and scheduling staff, or, must have worked a minimum of 3 months (currently) as a member of The Houstonian Lifeguarding staff.
•    Must be a minimum age of 17
•    Required to audition to show skills are strong and up to date.
•    Confidence to coach peers, enforce rules and adhere to procedures
•    Speak English fluently 
•    Positive and friendly attitude 
•    Prior customer service experience preferred
•    Eye for cleanliness and detail
•    Ability to follow written and verbal instructions
•    Hours required: Scheduled days and hours vary based on departmental needs.

LICENSES AND/OR CERTIFICATIONS 

• CPR and First Aid Certification (Must obtain certifications within 3 weeks of hire).
• Must have Lifeguard Certification (or willing to obtain certification within 3 weeks of hire). 

PHYSICAL JOB REQUIREMENTS

Must be able to meet the following minimum physical requirements for at least an eight-hour shift:

•    Physical Stamina: Frequent standing, walking, climbing of ladders and stairs, kneeling, reaching overhead, lifting and carrying various objects weighing up to 50 lbs. Must be able to work safely and effectively in outdoor temperatures. Summer temperatures outside can get above 95 degrees Fahrenheit for 5 months of year. For 2 months of year, low temperatures can get below 20 degrees Fahrenheit. Must be able to swim.

•    Hearing / Speech: Must be able to effectively engage in one-on-one communication with guests, members, and customers and use a 2-way radio to communicate clearly and accurately with co-workers.

•    Vision: Must be able to accurately read instructions, reports, and log sheets. Must be able to work with computers and PDAs in varying light conditions.

•    Literacy: Must be able to produce, read and understand reports, including security, incident and police reports. Must be able to analyze and process written information from a variety of sources and effectively communicate content of reports.

•    Chemicals/Agents: Must be able to work safely with chemicals according to SDS sheets and all applicable laws, codes and regulatory requirements.