Audio Visual Technician

JOB SUMMARY

The audio-visual technician is responsible for setting up, operating, and maintaining audio and video equipment at events, conferences, meetings, and other venues, ensuring smooth functionality. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.

ESSENTIAL JOB FUNCTIONS

• Provides consistently excellent customer service to ensure total guest satisfaction.
• Perform all guest contact activities such as assisting with the operation of any equipment, answering a client’s questions on the phone, etc. in a cordial, efficient and professional manner.
• Use of the banquet event order book as a guide for all setups and teardowns
• Tests all equipment out on the floor before each function.
• Removal of all equipment at the conclusion of each event.
• Maintains a cooperative team-like attitude in working with supervisors and fellow employees (including other departments)
• Help to keep the audio-visual office and equipment clean and organized.
• Make sure that the equipment out on the floor is secure, reporting to In House Security with any concerns.
• Keep in contact with our guest throughout the day to ensure that all AV needs are met.
• Contact our vendors when additional equipment is needed.
• Immediate communication of special request, guest problems or concerns to Audio Visual Assistant Manager, Banquet Captain or Director of Banquets.
• Adheres to all department and The Houstonian Hotel Club & Spa policies and procedures.
• Attend a pre-conference meeting on an infrequent basis

KNOWLEDGE AND SKILLS 

• An associate or bachelor's degree in audio visual technology
• Excellent computer proficiency.
• In-depth working knowledge of camera and lighting techniques.
• Strong working knowledge of Audio-Visual editing equipment and software
• Audio Visual equipment troubleshooting skills
• Previous experience working in a technical capacity with a variety of audio-visual systems and equipment is strongly preferred
• Hours required: Scheduled days and hours vary based on departmental needs. Must be able to work in the evening or weekends occasionally

PHYSICAL JOB REQUIREMENTS

Must be able to meet the following minimum physical requirements for at least an eight-hour shift:

• Physical Stamina: Sit for extended periods of time, see and read a computer screen and printed matter with or without vision aids, enter data into computer, operate standard office equipment, use a telephone, hear and understand at normal levels and on the telephone, speak so that others may understand at normal levels and on the telephone, stoop, reach overhead, grasp, push, pull, move or lift up to 50 lbs. on an occasional basis. Climb a 14’ ladder to hang lights.
• Hearing / Speech: Must be able to effectively engage in one-on-one communication with guests, members, and customers and use a 2-way radio to communicate clearly and accurately with co-workers.
• Vision: Must be able to accurately read instructions, reports, and log sheets. Must be able to work with computers and PDAs in varying light conditions.
• Literacy: Must be able to produce, read and understand reports, including security, incident and police reports. Must be able to analyze and process written information from a variety of sources and effectively communicate content of reports.