What are the responsibilities and job description for the Senior Systems Analyst (Network Engineer) position at houstonforensicscience?
Job Description:
POSITION SUMMARY
The Senior IT Systems Analyst will play a critical role in the operation, maintenance, and optimization of the organization's networking infrastructure. The primary responsibility of this role is to design, maintain, and support the organization's networking infrastructure, with a strong emphasis on leveraging Cisco technologies to ensure high availability, robust connectivity, and secure access. This includes performance tuning, secure configuration, and ensuring uninterrupted network services for internal and external users. While the role may contribute to broader IT systems, network operations and reliability remain the core focus.
Key responsibilities include, but are not limited to:
- Design, implement, and maintain advanced network solutions with a focus on Cisco and Azure route/switch/firewall technologies.
- Monitor and support enterprise networks, implementing optimizations and ensuring up time through proactive maintenance.
- Provide expert guidance on network upgrades, configuration strategies, system scalability, and infrastructure security.
- Provide Tier 2 and Tier 3 technical support for escalated network issues including WAN, LAN, VPN, Wi-Fi, and firewall environments to ensure consistent access.
- Maintain and update technical documentation, focusing on network architecture, configurations, and performance/security baselines.
- Support the deployment and stability of business applications by ensuring secure, reliable network connectivity.
- Research and recommend hardware/software solutions that enhance network performance and security.
- Optimize cloud and virtual networking environments for scalability and performance.
- Configure, monitor, and troubleshoot firewalls in alignment with cybersecurity protocols.
- Help administer Azure, M365 tools, including Exchange, Teams, SharePoint, and OneDrive.
- Oversee system performance with a strong emphasis on network reliability, security, load balancing, and proactive monitoring.
- Respond to and completes Help Desk tickets along with troubleshooting and supporting end-users.
- Participation in our on-call support rotation.