What are the responsibilities and job description for the Ticket Operations Representative position at Houston Texans?
The Houston Texans are in a season of growth and are seeking an individual for the position of Ticket Operations Representative.
Our Texans Teammate Habits:
Our Texans Teammate Habits:
- Dedication to the team
- Be adaptable
- Passion for work
- Win with integrity
- Own the outcome
The Texans CHARGE
Be Champions in Every Way by Cultivating Excellence and Fearlessly Evolving
Culture: We attract the best and brightest professionals by nurturing core ideals such as character, hard work, discipline, and teamwork. We reward performances and demand a total commitment to excellence and a will to win in everything that we choose to do.
Basic Function: Responsible for supporting all operational aspects of the Texans’ ticketing ecosystem, including event builds, customer service, gameday operations, and cross-departmental ticketing needs.
Duties/Responsibilities:
- Assist with daily ticket operations processes including order processing, payment plans, mobile ticket support, ticket exchanges, and account updates.
- Support the building and maintenance of events, seating manifests, ticket types, offers, FEVO links, and other Archtics programming needs.
- Assist in building and managing ticketing components for non-gameday events including Draft Day, Season Ticket Member events, LOVB Volleyball Houston events, LSSE events, and other organizational events.
- Provide exceptional gameday support in ticket resolution and customer service, including Box Office operations, Ticket Scanning supervision, and set-up/breakdown of scanning pedestals.
- Deliver outstanding customer service to fans via phone, email, and in-person interactions, ensuring timely and accurate responses.
- Assist with assembly, maintenance, and troubleshooting of all ticket-scanning pedestals and related hardware.
- Fulfill ancillary ticket requests from departments across the organization, ensuring accuracy and timely delivery.
- Support the hiring, scheduling, training, and management of gameday staff to ensure operational success.
- Perform other duties as assigned by the Manager of Ticket Operations, Senior Director of Ticket Operations, or ticketing leadership.
- Assist Club and Club staff in a professional manner on all Texans gamedays, LSSE Events, LOVB Volleyball Houston Events, and duties within the Business Operations offices.
Position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.
Skills Required:
- Knowledge and prior work experience utilizing Ticketmaster, Archtics, or other ticketing software.
- Strong proficiency in ticket operations processes and best practices.
- Excellent interpersonal and customer service skills with the ability to communicate effectively across all levels of the organization.
- Demonstrated professionalism, integrity, and sound judgment.
- Strong problem-solving skills with the ability to troubleshoot issues quickly and effectively.
- Exceptional attention to detail and analytical ability.
- Ability to work a flexible schedule including days, evenings, weekends, holidays, and all Texans gamedays.
- Strong work ethic, collaborative attitude, and enthusiasm for contributing to department and organizational success in a fast-paced environment.
- Ability to maintain confidential and/or proprietary information.
Education/Experience:
- Bachelor’s degree from a four-year accredited college or university preferred.
- High School Diploma required.
- Minimum of one year of ticketing experience, preferably in Ticket Operations.
Title: Ticket Operations Representative
FLSA Status: Non-Exempt
Department: Ticketing
Reports to: Ticket Operations Manager
Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.
FLSA Status: Non-Exempt
Department: Ticketing
Reports to: Ticket Operations Manager
Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.
If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.
The Houston Texans organization is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.