What are the responsibilities and job description for the Gameday - Ticketing Customer Service position at Houston Texans?
The Houston Texans are seeking an individual for the position of Gameday - Ticketing Customer Service.
Our Texans Teammate Habits:
Dedication to the team
Be adaptable
Passion for work
Win with integrity
Own the outcome
Culture: We attract the best and brightest professionals by nurturing core ideals such as character, hard work, discipline, and teamwork. We reward performances and demand a total commitment to excellence and a will to win in everything that we choose to do.
Job Function: Assist Houston Texans customer service staff at home gamedays and at other various Club–sponsored and Lone Star Sports and Entertainment events.
Job Function: Assist Houston Texans customer service staff at home gamedays and at other various Club–sponsored and Lone Star Sports and Entertainment events.
Duties & Responsibilities:
- Answer all season ticket members’ questions and problems that may arise during gameday.
- Oversee ADA seat exchanges through Ticketmaster software.
- Assist Membership Services and Ticket Operations leadership with box office issues or other ticket-related problems that arise on gameday.
- Provide exceptional guest services to all guests.
- Support Ticket Resolution team as needed.
- Assist full-time Club staff in handling customer service issues and providing resolution.
- Perform various other tasks that may be assigned from time to time by the Membership Services and Ticket Operations leadership team.
Position requires routine face-to-face personal interaction with other Club personnel and fans at NRG Stadium and/or NRG Park during Houston Texans football games and other Club events; therefore, job responsibilities must be physically performed in the Club offices and/or at NRG Stadium/NRG Park as may be assigned and not in a telecommuting manner.
Skills Required:
- Possess high energy level and be self-motivated and service oriented.
- Willingness to engage with season ticket members on gameday.
- Possess effective verbal and interpersonal communication skills.
- Possess effective organizational skills.
- Ability to maintain confidential and/or proprietary information.
- Job may require walking around and standing for prolonged periods of time in various Club premises in and around NRG Stadium and NRG Park, as may be assigned.
Education/Experience:
- High School Diploma preferred.
- Ticketing or general sales experience preferred.
Title: Gameday - Ticketing Customer Service
FLSA Status: Hourly, Non-Exempt
Department: Ticketing
Reports to: Ticket Operations Manager
FLSA Status: Hourly, Non-Exempt
Department: Ticketing
Reports to: Ticket Operations Manager
Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.
If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.