What are the responsibilities and job description for the Patron Services Representative position at HOUSTON SYMPHONY SOCIETY?
Job Title: Patron Services Representative
Department: Patron Services
Reports to: Director, Patron Services
Status: Part-time, non-exempt
Essential Job Functions:
- Act as phone representative in taking inbound calls from Symphony patrons.
- Uphold and embody the Symphony’s customer service mission through proactively offering superior service, personalized care, and a positive experience that exceeds customer expectations.
- Process subscription and single ticket orders in the “Tessitura” ticketing system, including the facilitation of subscriber ticket exchanges and season ticket renewals.
- Ensure the accurate processing and mailing of customer tickets.
- Engage successfully in cross-selling, up-selling, and donation asks.
- Balance daily receipts.
- Work box office concert duty, as scheduled.
- Perform additional duties as required by the Houston Symphony.
- High School Diploma or equivalent, college degree preferred.
- Experience in customer service and/or ticket office sales.
- Professional demeanor.
- Computer literacy.
- Strong initiative and ability to work independently and as part of a team.
- Flexibility and the ability to multi-task.
- Ability to work evenings and weekends, including some holidays.
- Knowledge of and interest in classical music preferred.