What are the responsibilities and job description for the Lead Application Analyst position at Houston Methodist?
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At Houston Methodist, the Lead Application Analyst is responsible for expert level support and configuration of assigned applications, leading the implementation efforts around new solutions and upgrades with designated team and serving as the primary point of contact for resolving questions and issues of team, distributing work assignments. The position entails assisting, training and supporting junior analysts with the operation and administration of systems. The Lead Application Analyst position works with customers at all levels in the organization to enhance their understanding of available tools to enhance operational efficiencies. This position manages customer expectations and deliverables and responsibilities may include creating custom solutions or advanced configuration options to solve operational or workflow issues. The Lead Application Analyst position manages troubleshooting of issues and problems within related IT applications and manages applications and related services and contributes to the successful mission of the department. This position applies skills in line with Houston Methodist values and goals, to assure the efficient, effective and consistent delivery of high-quality IT services.
FLSA STATUS
Exempt
QUALIFICATIONS
EDUCATION
PEOPLE ESSENTIAL FUNCTIONS
WORK ATTIRE
At Houston Methodist, the Lead Application Analyst is responsible for expert level support and configuration of assigned applications, leading the implementation efforts around new solutions and upgrades with designated team and serving as the primary point of contact for resolving questions and issues of team, distributing work assignments. The position entails assisting, training and supporting junior analysts with the operation and administration of systems. The Lead Application Analyst position works with customers at all levels in the organization to enhance their understanding of available tools to enhance operational efficiencies. This position manages customer expectations and deliverables and responsibilities may include creating custom solutions or advanced configuration options to solve operational or workflow issues. The Lead Application Analyst position manages troubleshooting of issues and problems within related IT applications and manages applications and related services and contributes to the successful mission of the department. This position applies skills in line with Houston Methodist values and goals, to assure the efficient, effective and consistent delivery of high-quality IT services.
FLSA STATUS
Exempt
QUALIFICATIONS
EDUCATION
- Bachelor’s degree in Information Technology, Business Administration or related field or experience working as a licensed clinical or certified professional or an additional four years’ experience in additional to the experience listed below in lieu of Bachelors or licensed clinical or certified IT professional experience
- Five years’ experience in direct support and/or development of clinical or business applications
- Experience supporting large scale clinical, ancillary or business environments
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
- Expert knowledge and skill in multiple healthcare applications or clinical or business workflows.
- Demonstrated leadership skills and ability to positively influence others to meet team goals.
- Strong desire to pursue management career path.
- Ability to lead projects independently.
- Ability and skill to expertly manage systems and to engineer solutions with IT customers and vendors.
- Demonstrates strong knowledge of Project Management Methodologies through system implementations.
PEOPLE ESSENTIAL FUNCTIONS
- Initiates and maintains positive relationships with key customers and co-workers. Supports and evaluates change management efforts on assigned solutions.
- Participates in interviewing process for hiring potential team members. Provides input into team members’ annual evaluations. Assists in the development and execution of team building exercises.
- Serves as role model and mentor. Assists, trains and supports team members.
- Effectively communicates with customers, providing proactive updates and alerts to potential issues, major system outages, disaster management and change control. Develops clear messaging to customers and management on plans for issue resolution, status updates and their effect on the department to customers.
- Directs deliverables and distributes work assignments.
- Manages large scale projects. Proactively coordinates regular status sessions.
- Partners with customers and team members to coordinate discovery, planning, or follow up sessions. Translate business requirements into viable solutions, Identifies potential benefits, and re-engineers workflow/processes to achieve anticipated benefits.
- Implements and supports large, complex applications with technical experience in systems analysis, design, building, testing, and implementation.
- Performs high level administration of applications and ensures quality delivery of application availability by directing work product of team members. Evaluates effectiveness of work product.
- Participates in setting, monitoring, and meeting Service Level Agreements (SLAs) with key customers. Monitors and evaluates project outcomes.
- Identifies solutions to optimize performance of existing systems and gains customer consensus on instituting changes. Institutes changes when approved.
- Provides input to department budgeting process.
- Fosters an environment that encourages innovation, continuous improvement and growth. Seeks out opportunities to stay up to date on the latest technology relevant to the team and technology roadmap. Evaluates and recommends technologies for growth and long term planning.
- Ensures consistency in changes to process, tools, and overall practice are developed, ensuring a focus on continued integration and overall system benefit.
- Actively seeks opportunities to lead initiatives. Participates in professional development. Completes My Development Plan.
WORK ATTIRE
- Uniform: No
- Scrubs: No
- Business professional: Yes
- Other (department approved): No
- Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
- On Call* Yes
- Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area Yes
- May require travel outside Houston Metropolitan area Yes
- Five years’ experience in direct support and/or development of clinical or business applications
- Experience supporting large scale clinical, ancillary or business environments