What are the responsibilities and job description for the ERP Applications Analyst position at Houston Methodist?
Overview
At Houston Methodist, the ERP Application Analyst position is responsible for ensuring the efficient, effective and consistent delivery of high-quality services. The ERP Application Analyst is responsible for advancing the functionality and operational efficiency of ERP applications. This entails analyzing and developing ERP HCM/FMS modules, and providing technical expertise in ERP application development, maintenance and production support. The incumbent formulates and defines technical scope and objectives through research and fact- finding in developing technical solutions. The ERP Application Analyst contributes to the successful accomplishment of department goals and objectives.Houston Methodist Standard
PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.HOUSTON METHODIST EXPERIENCE EXPECTATIONS
- Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth, dignity, and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
- Practices the Caring and Serving Model
- Delivers personalized service using HM Service Standards
- Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
- Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience
- Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
- Actively supports the organization's vision, fulfills the mission and abides by the I CARE values
Responsibilities
PEOPLE ESSENTIAL FUNCTIONS- Proactively provides second level support to resolve help desk tickets.
- Provides technical expertise ERP application development, maintenance and production support to end users and IT stakeholders.
- Designs, develops, tests, documents and supports software/systems requirements to meet the business needs as well as support updates, patches, testing and other technical projects as assigned.
- Identifies solutions to optimize performance of existing systems and gains customer consensus on instituting changes. Implements changes when approved.
- Ensures successful delivery of work request in terms of timeliness and accuracy.
- Develops technical requirements document from functional design document.
- Assists end users in resolving and identifying system issues by providing application knowledge and technical expertise.
- Assists in planning and developing work request that addresses business stakeholder needs for resource planning and timelines.
- Completes assigned projects on time and within budget parameters.
- Engages and supports an environment that encourages innovation, continuous improvement and growth.
- Contributes to consistent changes in process, tools, and overall practice are developed, with a focus on continued integration and overall system benefit.
- Proactively manages own professional development. Completes My Development Plan (MDP)
Qualifications
EDUCATION- Bachelor's degree in Computer Science or a related field
- Three years of progressive technical experience with ERP systems, ERP development and Oracle databases
- PeopleSoft (HCM or Financial) experience preferred
License/Certification
LICENSES AND CERTIFICATIONS - REQUIRED- N/A
KSA/ Supplemental Data
KNOWLEDGE, SKILLS, AND ABILITIES- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Experience with MS Office Suite.
- Excellent problem analysis and trouble-shooting skills.
- Experience and solid understanding of software development lifecycle.
- Effective verbal and written communication skills.
- Knowledge in one or more ERP business process areas (i.e. supply chain, human resources, payroll)
- Knowledge of PeopleTools
- Knowledge of at least on business process area
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
- Uniform No
- Scrubs No
- Business professional Yes
- Other (department approved) No
ON-CALL**Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
- On Call* Yes
TRAVEL****Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area Yes
- May require travel outside Houston Metropolitan area Yes
Company Profile
Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.
In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.
