What are the responsibilities and job description for the Medical Laboratory Assistant II position at Houston Methodist Willowbrook Hospital?
FLSA STATUS
Non-exempt
QUALIFICATIONS
EDUCATION
EXPERIENCE
LICENSES AND CERTIFICATIONS
Required
SKILLS AND ABILITIES
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
SERVICE ESSENTIAL FUNCTIONS
QUALITY/SAFETY ESSENTIAL FUNCTIONS
FINANCE ESSENTIAL FUNCTIONS
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
SUPPLEMENTAL REQUIREMENTS
Non-exempt
QUALIFICATIONS
EDUCATION
- High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
EXPERIENCE
- Minimum of 3 years of related experience required
LICENSES AND CERTIFICATIONS
Required
- Relevant certification (e.g., phlebotomy, medical laboratory assistant)
SKILLS AND ABILITIES
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going evaluations consisting of one or more of the following: skills, competency assessments and/or performance reviews
- Exhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers
- Strong organizational skills to handle a heavy workload and maintain accuracy
- Demonstrates a working knowledge of specimen requirements for testing, processing, and proper waste disposing
- Possesses basic computer knowledge; operates multiple computer systems to include Hospital / Laboratory Information Systems and Office software to maintain patient and testing records and other related documents
- Independently adapts to multiple ongoing priorities including organizing work flow
- Demonstrates independent judgment and discretion to recognize problems, identify causes and take corrective action
- Strong training, leadership, and mentoring skills
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
- Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one other to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
- Serves as a preceptor to less experienced and/or new staff and students by utilizing skills and knowledge to help train and educate others.
SERVICE ESSENTIAL FUNCTIONS
- Prepares specimens for courier pick up and delivery to referral lab as necessary. Communicates with other laboratory personnel when specimens need to be transported to other areas.
- Performs various Laboratory Information System functions. Files requisitions, reports and other pathology materials appropriately. Answers the telephone and refers requests for the delivery of results to physician offices appropriately.
- Independently handles resolution of complex problems and issues and notifies management of issue and resolution. Serves as escalation support for less experienced staff.
- Organizes workload, sets priorities, and troubleshoots workflow issues. Utilizes all available work time by assisting others and performing additional tasks.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Receives, triages, orders, labels and transports specimens for laboratory testing. Processes specimens, aliquots, and/or slides/blocks according to procedure for samples tested in the laboratory as well as samples forwarded to referral laboratories. Handles STAT samples expeditiously. Assists pathologist and/or other laboratory personnel with specimen grossing as needed.
- Recognizes problems (such as mislabels, incorrect tube type, etc.), identifies causes, and takes corrective action to solve basic problems.
- Operates automated instrumentation as applicable at entity following all safety measures. Performs and documents any processing equipment maintenance.
- Performs one or more of the following advanced functions: • Pre-Analytic: In an outpatient and inpatient setting, performs phlebotomy and other specialized specimen collection procedures for patients; maintains competency of techniques and principles required to perform quality phlebotomy services • Specialty Areas (i.e., Anatomical Pathology, Microbiology, Molecular, etc.): Performs advanced functions such as assisting with frozen sections, special stain procedures, cytology processing, fine needle aspirations (FNAs), and other section specific specialty tasks as per section scope.
- Maintains a safe environment within the Laboratory, following all policies and procedures for safety, hazardous materials, security and emergency preparedness.
FINANCE ESSENTIAL FUNCTIONS
- Adjusts work schedule to accommodate departmental/organizational needs. Appropriately utilizes the time recording system.
- Uses department resources/equipment/supplies properly and efficiently.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Guides and mentors section employees and students to help build confidence in skills, knowledge and abilities. Participates in departmental projects activities, and seeks continuing education opportunities to expand learning beyond baseline competencies with a focus on continual development.
SUPPLEMENTAL REQUIREMENTS
-
WORK ATTIRE
- Uniform:
- Scrubs:
- Business professional:
- Other (department approved):
- Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
- On Call*
- May require travel within the Houston Metropolitan area
- May require travel outside Houston Metropolitan area
ON-CALL*
TRAVEL**
**Travel specifications may vary by department**
Company Profile:
Houston Methodist Willowbrook Hospital is a Magnet-recognized, not-for-profit, faith-based hospital that serves the growing Northwest Houston community. With 358 licensed beds, Houston Methodist Willowbrook is committed to providing quality, cost-effective health care in a compassionate environment for a full range of services, including emergency care, cardiology, orthopedics and sports medicine, comprehensive women’s services, neurology and neurosurgery, oncology, and primary and general medicine.