Ushers

Usher

SUMMARY 

Ushers welcome guests and direct them to their seats. They check tickets, provide audience members with programs, and tend to their comfort and safety. They also assist audience members in finding the restrooms, food and beverage facilities, and exits.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Welcome guests in a polite and friendly manner. 

• Check and scan tickets and direct guests to their seats. 

• Distribute programs, brochures, and other materials. 

• Inform guests about location of restrooms, refreshments, and exits. 

• Tend to guests’ comfort and assist them with any questions or concerns. 

• Assist guests with disabilities or other impairments, as needed. 

• Monitor guests’ activity to ensure the safety of the event. 

• Enforce event rules and relevant health and safety regulations. 

• Ensure that the lobby and facilities are neat and organized. 

• Follow all emergency procedures and guide audience members to exits in an orderly manner.

QUALIFICATIONS 

• High School Diploma or GED, or equivalent work experience. 

• Experience as an usher or similar preferred.

SPECIAL JOB CHARACTERISTICS 

• Consistent professional and neat presentation and friendly demeanor. 

• The ability to provide excellent customer service. 

• Excellent interpersonal and communication skills. 

• Highly organized and attention to detail. 

• The ability to manage crowds and remain calm in stressful situations. 

• The ability to stand for extended periods. 

• Willingness to work nights, weekends, and on public holidays.

PHYSICAL DEMANDS

Bending, stooping, sitting, and sometimes lifting to 25 lbs.

Equal Opportunity

Houston Grand Opera is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at HGO are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by federal, state, or local laws or regulations. HGO will not tolerate discrimination or harassment based on any of these characteristics. HGO encourages applicants of all ages.

Qualifications