What are the responsibilities and job description for the Senior Program Coordinator/Performance and Data Analytics – Child Care Operations and Systems Support position at Houston-Galveston Area Council?
About Houston-Galveston Area Council
The Houston-Galveston Area Council is one of the largest regional planning commissions in the country with a diverse service area of 13 counties and more than 7 million people. We are the pulse of our region addressing issues that cross city limits and county lines every single day.
We make decisions that affect our transportation system, ensure the safety and well-being of our seniors, connect people to jobs, help families recover from natural disasters, preserve water quality for our children, and so much more. We work to make the region a great place to live, work, and thrive.
Job Summary
The Senior Program Coordinator – Data Analytics and Performance Management serves as the lead for data analytics, performance measurement, operational reporting, and continuous quality improvement within Child Care Operations. This position is responsible for transforming complex operational, financial, compliance, and program data into meaningful, actionable information that supports executive decision-making, strengthens program accountability, and improves organizational performance. Working collaboratively across internal departments, contractors, and community partners, the Senior Program Coordinator develops and maintains performance dashboards, key performance indicators, outcome measurement strategies, and executive reports that evaluate the effectiveness of provider incentives, scholarships, professional development, Local Match, quality initiatives, and other Child Care Operations programs. The position exercises independent judgment in analyzing trends, identifying operational risks and opportunities, validating data integrity, recommending process improvements, and implementing data-driven solutions that enhance compliance, fiscal stewardship, customer service, and the effective delivery of programs and services while ensuring adherence to federal, state, local, and Board requirements.
What will I be doing?
ü Lead the development, analysis, and reporting of operational and program performance data to evaluate program effectiveness, identify trends, measure outcomes, and support strategic decision-making.
ü Develop, maintain, and continuously improve performance dashboards, data visualization tools, key performance indicators (KPIs), and executive reports that communicate program performance, financial activity, quality outcomes, and organizational priorities.
ü Analyze the effectiveness of provider incentives, scholarships, professional development, Local Match, quality initiatives, monitoring activities, and other Child Care Operations programs by evaluating measurable outcomes, return on investment, and program impact.
ü Ensure data integrity, quality assurance, and compliance by validating data from multiple systems, conducting quality control reviews, identifying discrepancies, and recommending corrective actions to improve data accuracy and reporting consistency.
ü Exercise independent judgment and analytical decision-making to identify operational risks, performance gaps, emerging trends, and opportunities for continuous improvement while developing recommendations that support organizational goals and regulatory compliance.
ü Lead process improvement initiatives by evaluating operational workflows, identifying inefficiencies, recommending system enhancements, and collaborating with staff to improve program effectiveness, customer service, and operational performance.
ü Prepare and present complex analytical reports, performance summaries, forecasts, and recommendations for executive leadership, Board members, funding agencies, auditors, and other stakeholders.
ü Collaborate with program staff, fiscal teams, contractors, technology staff, and community partners to establish performance measures, improve reporting processes, support program implementation, and ensure organizational objectives are achieved.
ü Support strategic planning, program development, grant management, monitoring activities, and audit readiness by providing reliable data analysis, documentation, and performance reporting that demonstrate accountability and measurable outcomes.
ü Provide technical leadership and mentorship to staff regarding data collection, reporting standards, performance measurement methodologies, and continuous quality improvement practices while fostering a culture of accountability, innovation, and data-informed decision-making.
Key Qualifications
ü Demonstrated experience managing grants, public funds, or regulatory compliance programs.
ü Strong analytical skills with the ability to interpret complex policies and apply them operationally.
ü Experience developing performance management frameworks and continuous improvement initiatives.
ü Experience supporting executive leadership with strategic reporting for governmental or oversight entities preferred.
ü Proficiency in Microsoft Office, SharePoint, and data management systems.
ü Exceptional organizational skills with a high level of attention to detail.
ü Ability to communicate regulatory requirements clearly and professionally to diverse stakeholders.
Do you have…
ü Bachelor's degree in an applicable academic discipline or related field of study
ü 5 years of experience with local government, nonprofit programs, schools, or in job-related duties
All employees of H-GAC are required to reside within the agency’s region of service to support our commitment to excellence in service of our region.
H-GAC is an equal opportunity/ADA employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status.