Lead Driver (Class C)

** Schedule: Monday - Friday 8:00AM - 4:00PM, some Saturdays start time 6:00AM **

POSITION SUMMARY:

The Lead Driver (Class C) will serve as the first contact, provide training, and provide dispatch support for all drivers of the program assigned. The Lead Driver (Class C) will report all driver-related and mechanical issues to the Logistics leader on duty. This position will also pick up and deliver donations in a timely and accurate manner, from donors to partner agencies, within the Houston Food Bank’s 18-county service area. The pick-up and delivery hours vary and can include after-hours and/or occur every day of the year including holidays.

Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly).

ESSENTIAL JOB FUNCTIONS:

• Reliable, consistent, attendance is a requirement. This position requires punctuality and dependable attendance to meet the needs of the business, including attending and taking part in meetings and presentations.
• Serves as the first contact, provides training, and provides dispatch support for all drivers of the program assigned.
• Reports all driver-related and mechanical issues to the Logistics leader on duty.
• Operates company vehicles over established routes while strictly adhering to all Department of Transportation (DOT) regulations and guidelines. Vehicles must be operated in a safe and courteous manner.
• Complies with all established guidelines set by the Houston Food Bank, local, state, and federal guidelines/regulations while providing exemplary customer service to both internal and external customers.
• Responsible for jockey equipment in the yard, between “Primary” and “Off-Site” locations, to and from the maintenance provider, and as assigned by the leader.
• Maintains assigned equipment by performing pre-trip and post-trip inspections and notifying the leader of any issues with equipment.
• Delivers partner agency orders and/or donations in assigned equipment.
• Picks-up donated and/or purchased product from donors/vendors.
• Loads/Unloads partner agency’s orders either by hand or use of a manual/electric pallet jack.
• Unloads donations/purchases upon return to the domicile as directed by the leader.
• Completes trip report(s) for compliance and reporting and submit daily at the end of the shift.
• Completes and turn in all paperwork to the assigned/responsible persons/departments as instructed by the leader.
• Offers suggestions regarding routing/assignments/etc. that may improve the performance of the organization.
• Keeps equipment clean and free of debris both interior and exterior.
• Inspects product being delivered, donated, and/or purchased for quality as assigned by the leader.
• Reports all accidents to management.
• Interacts with others in a professional manner while on duty representing the organization.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

QUALIFICATIONS:

Education/Experience:

• High School Diploma from an accredited school or general education development (GED) certificate
• 1 year of driving experience
• 6 months of experience in a driving role for HFB

Certificates, Licenses, and Registrations:

• Must have a valid driver’s license
• Approved 3-Year (Clean/Clear/No Violations) Motor Vehicle Record (MVR)

Special Knowledge/Skills/Abilities:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the job holder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)

• Knowledge of motor vehicle operations, traffic rules, Department of Transportation (DOT) regulations, and maintenance of motor vehicles
• Knowledge of tracking and dispatch software (i.e., Samsara)
• Ability to learn new software systems, smartphones, and driver apps
• Proficient in Microsoft Office Suite, including but not limited to Excel, Word, PowerPoint, and Outlook
• Excellent verbal and written communication skills
• Ability to operate a liftgate
• Ability to operate a manual and electric pallet jack
• Ability to maintain records of materials, supplies, time, and work performed
• Ability to accurately prepare and maintain files, reports, and records
• Ability to exercise sound judgment in making critical decisions
• Strong customer service skills and willingness to assist others
• Ability to work with a diverse population
• Ability to work on and adapt to multiple tasks with attention to detail and accuracy while adhering to deadlines in a high-energy, fast-paced environment
• Able to work cooperatively and coordinate well with other departments, partners, and neighbors
• Strong time-management skills, self-starter, self-motivated
• Strong problem-solving abilities
• Strong organizational skills
• Ability to work independently with minimum supervision

COMPLIANCE:

Carries out responsibilities in accordance with HFB policies.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the jobholder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)

COMPETENCIES:

Action-Oriented / Customer Focus / Drives for Results / Priority Setting / Managerial Courage / Interpersonal Savvy / Creativity / Standing Alone / Time Management / Decision Quality / Self-development / Patience

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is required daily to analyze and interpret data, communicate, and remain in a standing or stationary position for a significant amount of the workday; and often access, input, and retrieve information from the computer and other office productivity devices. The employee must regularly move about the office and around the facility, use hands, wrists, and fingers to grip, type, and write. The employee must frequently lift 50 pounds. The employee will need to have the average ability to hear horns, warnings, and alerts associated with a warehouse. The employee must frequently travel to other sites for business.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. While the job is generally performed in an enclosed office environment, the employee is occasionally exposed to freezers, enclosed and/or tight spaces, wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, strong food-related smells, and outside weather conditions. The noise level in the office environment is typically quiet, but the employee will be exposed to loud/elevated noises throughout the workday at different agencies.

TRAVEL REQUIRED:

Travel is required for this position (up to 90% of the time and on a domestic basis within our 18-county service area).

This role supports hours of operations at the Houston Food Bank facilities, as necessary, and may require flexibility (e.g., times of disaster, community events, company events).

• Is legally able to work in the United States.