Billing Analyst

BILLING ANALYST

HOUSTON COUNTY ELECTRIC COOPERATIVE, INC. - CROCKETT, TX

Position Responsibility Guide:

POSITION FUNCTION SUMMARY: 

Responsible for electric member service, including billing, payment processing, account analysis, handling member questions (written and verbal, including personal meetings), and ensuring adequate controls are maintained to protect member data and account for transactions accurately. The position will include interacting with members over the phone, in person, and/or via email. Throughout these interactions, a high level of professionalism is required. Billing Analysts are expected to provide exceptional internal and external service, which means the ability to multitask, collaborate, manage your time, and communicate effectively with others.

PRINCIPAL ACCOUNTABILITIES & RESPONSIBILITIES:

• Within the limits of approved board policies, operating guides, and procedures, the Billing Analyst assumes responsibility for the following activities:
• Render prompt, efficient, and courteous service that promotes superior member service by answering or coordinating getting an answer to various customer inquiries or concerns regarding, but not limited to, payments, deposits, meter readings, billing information, credit, rates, and service rules, the prepaid metering program, and internet services.
• Assist in opening the daily incoming mail, posting payments, billing corrections, and non-pay disconnects. Prepare commercial and residential electric and internet billing statements, including penalties and delinquencies, as well as daily and monthly closes. Must complete efficiently and reconcile to 100% accuracy on all daily and month-end reports.
• Enter and maintain member records pertaining, but not limited to, accounts receivable, capital credits, budget accounts, prepaid accounts, and any other special programs offered in the applicable software provided, and must be able to update member information in the appropriate service database during and/or after each member interaction.
• Process all returned checks and/or returned ACH payments by consistently following HCEC policies and procedures relating to returned payments. Monthly reconciliation must be made with 100% accuracy with the General Fund.
• Must be able to assist cooperative personnel across different departments and provide backup where needed. This includes but is not limited to dispatch and cashiers. 
• Develop a strong understanding of electric rates, billing structures, and policies to assist with member service opportunities.
• Other duties as required or assigned.

EDUCATION AND EXPERIENCE

A bachelor’s degree or equivalent demonstrated capability is desired. A high school diploma or equivalent is required. A background in the utility industry is preferred. A minimum of one to two years of general office experience is required. Experience with customer service and billing functions is desired.

KNOWLEDGE, SKILLS, AND ABILITIES 

Requires the ability to understand and follow standard billing practices and instructions, keep routine records, operate general office equipment, including data input, reconciliation, identification, and correction of information. Computer use Microsoft applications, along with billing, metering, and outage applications, is required. Must be skilled by touch with no less than 98% accuracy in 10-key and meet 30 WPM typing requirements.  

PERSONAL CHARACTERISTICS

Personal characteristics include: a team player, high integrity, good personal habits, regular work attendance, attention to detail, courteous and friendly, ability to work well with diverse groups of people, and gain and maintain the respect of others, both inside and outside the Cooperative. Must possess skills in communication and meeting the members' needs, strong documentation skills with keen attention to detail, and the ability to absorb and retain information quickly, organize work, and meet deadlines in a fast-paced environment. Expects change, both internal and external, and adapts positively. Seeks more efficient and effective ways to carry out responsibilities.

REPORTING RELATIONSHIPS: 

The Billing Analyst will report to the Member Service Manager.  

POSITION SPECIFICATIONS:

Fair Labor Standards Act Provisions

This position is non-exempt under the provisions of the Fair Labor Standards Act and is subject to the Cooperative’s policies and procedures pertaining to overtime hours and premium pay.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

This position will require extended periods of sitting at a desk, working on a computer, using a calculator, and operating other standard office machines, as well as talking on the phone. The position will also involve interacting with the public and meeting with members in person. Emergencies may involve long and unusual work hours in the office, particularly during inclement weather conditions. Must be able to work during storms and natural disaster events.

Benefits (contingent on eligibility and vesting):     

• Health Insurance (Medical, Dental, Vision, and Prescription)
• Retirement (Pension Plan and 401k)
• Long-Term and Short-Term Disability
• Life Insurance
• Paid Vacation and Sick Leave