Manager, Department of Social Services

Overview:

Manages and oversees daily operations of the social services and medical case management team to ensure compliance with Ryan White Care Act Parts A, B, D and SPNS Programs and other programs as necessary. Carries small case load and acts as the client case manager to coordinate comprehensive biopsychosocial well-being to improve health and quality of life outcomes for high-risk people living with HIV/AIDS or other chronic health conditions. Is accountable for Quality Assurance of the medical case management services ensures prompt documentation of the medical case management services provided in client record and CPCDMS database or other databases(s) as required by the funding source.

Duties and Responsibilities:

· Provides leadership and direct supervision of medical case management and social services staff.

· Provides on-going training to medical case managers and new staff as necessary and appropriate.

· Ensures team maintains written and electronic documentation of all client contact, including intakes, enrollment, linkage to services, and other necessary treatments.

· Provides guidance to the medical case management team and conducts consultation for patients connecting patients, as needed, to appropriate financial assistance programs such as Housing Opportunities Program for Persons with AIDS (HOPWA) and others.

· Within scope of practice, conducts in-depth assessments, provides therapeutic interventions to patients by following through with services outlined in intervention plans; monitoring adherence to medication regimens, medical and lab appointments, monitoring and assisting patient's progress through the service delivery system and utilization of supportive services, as necessary.

· Contributes to team effort by coordinating adherence to services with other staff, representing the organization at community forums and committees accomplishing related results as needed.

· Networks with local support agencies and licensed professionals to develop connections with patient resources.

· Participates in assessment of barriers to treatment adherence, and retention in care. Develops and follows through pertinent PDSAs with the teams.

· Attends community events as a representative of Avenue 360 as directed.

· Maintains a regular and predictable work schedule.

· Other duties as assigned.

Educational and Job Related Requirements:

Licensed Master Level Social Worker within the human services field required. Must have had two years volunteer or paid experience in the provision of social work services including clients living with HIV/AIDS. Must be able to assess, diagnose, and provide treatment, including appropriate documentation. Bilingual in English and Spanish preferred.

Minimum 2 years Manager experience required

Continuing Education and Requirements:

Participates in trainings required by the division and the funding source.