Leasing Agent

Job Summary: As a valued team member, you will continue to excel in leasing apartments, providing exceptional customer service, and ensuring a positive experience for all residents. Your strong communication skills, attention to detail, and collaborative spirit are essential to our success.

Must be bilingual with spanish and english.

Key Responsibilities

Leasing and Marketing:

• Conduct property tours for prospective residents, showcasing available units and community amenities.
• Follow up on leads and inquiries, providing detailed information about the property and leasing process.
• Assist in developing and implementing marketing strategies to attract new residents.
• Maintain an updated knowledge of market conditions and competitor properties.
  
  

Resident Relations

• Build and maintain positive relationships with current and prospective residents.
• Address resident concerns and requests promptly and professionally.
• Coordinate and participate in resident events and activities to foster a sense of community.
  
  

Administrative Duties

• Prepare and process lease agreements, ensuring compliance with property standards and regulations.
• Conduct background checks, credit checks, and other screenings for prospective residents.
• Collect rent payments, security deposits, and application fees.
• Submit complete applications for management approval.
• Maintain accurate records of leasing activities and resident interactions.
  
  

Team Collaboration

• Work closely with the property management and maintenance teams to ensure smooth operations.
• Communicate resident feedback and maintenance issues to the appropriate team members.
• Conduct regular maintenance status meetings to review ongoing and upcoming maintenance tasks.
• Collaborate with management on potential property improvements and enhancements.
• Participate in regular team meetings and training sessions.
• Adapt to support necessary tasks as requested within your abilities as designated by the company.
  
  

Performance Metrics

Leasing Performance:

• Number of leads generated and followed up.
• Conversion rate of leads to signed leases.
• Occupancy rate of the property.
• Average time taken to lease a unit.
• Resident retention rate.
  
  

Resident Satisfaction

• Number of resident complaints resolved within a specified timeframe.
• Participation rate in resident events and activities.
  
  

Administrative Efficiency

• Accuracy and timeliness of lease processing.
• Collection rate of rent payments and fees.
• Compliance with fair housing laws and property regulations.
  
  

Skills

• Strong interpersonal skills, conflict resolution abilities, and effective communication.
• Proficient in utilizing property management software and relevant technologies.
• Knowledgeable about fair housing laws and regulations.
• Capable of working flexible hours, including weekends and holidays.
• Detail-oriented with strong organizational skills.
• Able to manage multiple tasks and prioritize effectively.
• Skilled in problem-solving and addressing resident concerns professionally.