Customer Service Clerk - Adult, Youth, or Central

Job Description

POSITION OVERVIEW

APPLICATION ACCEPTED FROM: ALL PERSONS INTERESTED
DIVISION / SECTION: Customer Experience / North and Central
Workday & Hours: Monday - Sunday , 8:00 AM - 8:00 PM ***subject to change***

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
The Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Customer Service Clerks (Youth or Adult Services) in our Neighborhood Libraries and Central Library. Successful candidates will provide exceptional customer service at the customer service desk to find basic information and library Material, assist customers with library services, policies, procedures, resources, basic technology, and computer usage, retrieve library materials and shelve returned materials, assist with programs and other library services, and enjoy interacting with people of all ages from diverse backgrounds. In addition to these duties, the following specialized tasks may be part of the daily work.

The Customer Service Clerk (Central Services) will:
*Collaborate and conduct outreach with local community groups, other libraries, and city departments.
*Utilize general knowledge of library resources for adults to promote library resources such as international services and library technology.
*May assist with Passports.
*Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00 am - 8:15 pm / Rotating Shift. (80 hours bi-weekly).
The Customer Service Clerk (Youth Services) will:
* Assist with innovative programming in the library for youth of all ages including story time, crafts, STEM kits, after school programs, and passive programming.
* Collaborate and conduct outreach with local community groups, other libraries, and city departments, as well as schools and day care centers.
* Utilize general knowledge of literature and resources to promote many services like literacy and homework help resources such as Brainfuse and Learning Express Library.
* Enjoy working with youth and creating quality experiences for them and their families.
* May assist with Passports.
* Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00 am - 8:15 pm / Rotating Shift.

The Customer Service Clerk (Adult Services) will:
* Assist with programming in the library for all ages including open job labs, computer classes, English classes (ESOL), Citizenship classes, and adult literacy classes.
* Collaborate and conduct outreach with local community groups, other libraries, and city departments.
* Utilize general knowledge of library resources for adults to promote library resources such as international services and library technology.
* Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00 am - 8:15 pm /Rotating Shift. (80 hours bi-weekly).

Applicants are encouraged to submit a Cover Letter and Resume when applying. For a location listing of our 37 Neighborhood Libraries and Central Library, please visit https://houstonlibrary.org/all-locations

WORKING CONDITIONS
The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make simple gross motor responses within large tolerances.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.

EXPERIENCE:
Six months of clerical/customer service experience are required.
SUBSTITUTION:
An Associate’s degree or a Bachelor’s degree may substitute for the education and experience requirements.

PREFERENCES

* Proficient computer skills and working knowledge of Microsoft Office.
* Experience working with people of diverse backgrounds.
* Ability to communicate effectively orally and in writing.
* Experience working in a public library setting.
* Strong interpersonal skills and the ability to collaborate with others.
* Experience working with youth and families.
* To better serve our diverse communities, fluency in a foreign language is highly preferred.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED
The selection process will involve application review and/or Interview. The department may administer skills assessment test.

SAFETY IMPACT POSITION - NO
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

PAY GRADE - 10

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov

To view your detailed application status, please log-in to your online profile by visiting http://agency.governmentjobs.com/houston/default.cfm or call 832-393-0473).

If you need special services or accommodations, call 832-393-0473. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 10/15/2026 11:59 PM Central