What are the responsibilities and job description for the Network Administrator position at Housley Group?
Company Description
The Housley Group is a full-service Utility Construction company operating in Texas, Oklahoma, and New Mexico. Founded in 1980, the company has extensive experience providing underground, aerial, and engineering services to Telecom and CATV providers both in the United States and internationally. Over the years, the company has expanded its expertise to include Gas, Power, Wet Utility Construction, and Telecommunication Engineering. The Housley Group delivers innovative and reliable infrastructure solutions to its partners.
Role Description
The System Administrator provides technical software, hardware and network problem resolution to computer users by performing troubleshooting/problem diagnosis and guiding users through step-by-step solutions. The System Administrator clearly communicates technical solutions in a user-friendly, professional manner, and provides one-on-one end-user training as needed. Responsible for installation and upgrades of hardware and software, basic account management, backup system maintenance, assist
with network changes and upgrades. Maintain an inventory of laptops, servers, printers and network hardware.
- Provide technical support on basic issues with Microsoft Office, Windows 11, Remote Access, VPN, basic cabling, printer connectivity, and peripheral functionality.
- Using own initiative to research technical solutions to known problems and documenting in support solution database for diagnostics and solution implementation.
- Manage, upgrade, and troubleshoot Windows Servers running on VMware vSphere 8.0.
- Learn and manage SAN storage devices on Fiber network.
- Maintain, manage, and change Wan and Lan IP networks for multiple sites across the southern U.S.
- Facilitate workstation replacements for existing and process equipment for new hires.
- Maintain, monitor, and make changes to backup infrastructure.
Qualifications
- 1 to 3 years’ experience in Helpdesk Support, Desktop Administration
- Associate Degree in Computer Science/Information Technology (preferred)
- Good troubleshooting skills. Ability to diagnose and prioritize more complex LAN, hardware and software issues. Understanding of client-server systems
- Ability to travel to other offices
- Good listening and problem-solving skills, professional phone etiquette
- Ability to work independently when assigned a task and follow through to completion
- Advanced knowledge of computer networking, can successfully configure a PC for network access
- Good communication skills, ability to work well with others, and take scheduled calls