Moving Coordinator

Name of Company: HousingToHome (HTH)

Job Title: Moving Coordinator

HousingToHome
HousingToHome’s (HTH) mission is to support our clients and the residents who they serve through housing transitions and development. We accomplish this by providing high-quality resident engagement, relocation, and community-building services to owners and residents of affordable and mixed-use housing throughout the country. HTH is unique in that it satisfies a niche business of combining resident relocation and community building and is one of a few companies with this focus across the country. HTH is seeking a Moving Coordinator for an affordable housing renovation project in Harlem, NY. This position reports directly to our Relocation Manager, who is already on-site at this project.
HTH is a fast-paced and growing company founded in 2020 by Cofounders, Katie Provencher and Hannagh Jacobsen. We strive to grow our business while at the same time having extremely knowledgeable, productive, and satisfied employees. We are looking for employees who want to carry out high-quality work; learn and grow with us; and provide excellent services to clients and the residents who they serve.
For more information about HousingToHome, please visit www.housingtohome.com.

Job Summary
HousingToHome (HTH) is looking for a professional, well-organized, compassionate individual with excellent attention to detail to serve as a Full-Time Moving Coordinator for a period of approximately 3 years. There is a strong possibility of growth within the company following the successful completion of this job. The Moving Coordinator reports directly to the HTH

Relocation Manager at the site and assists the Relocation Manager with moving services during a renovation project at an affordable housing site in Boston, MA.

Moving services include assisting with preparing and moving residents' belongings in order to be ready for construction each day and/or to be temporarily relocated to another unit for a number of weeks. This includes disassembling and assembling furniture, lifting and moving furniture and other resident belongings, and lifting furniture and items up to 50 lbs. The position also requires the Moving Coordinator to assist with packing schedules for phased renovations where residents need to be out of their apartment for the day; helping residents get set up and remain in the day space while renovations are happening in their apartments; and working with residents to return to their home in the evening. These same services are provided when a resident is temporarily relocated for a number of weeks. The Moving Coordinator assists each household through this process. This position requires an individual who can maintain confidentiality, show initiative, and demonstrate sound decision-making skills. The ideal candidate for this position takes great pride in their work, has effective interpersonal skills, superior oral communication, advanced ability to organize, and can work well under pressure.

Responsibilities and Duties

Job Responsibilities and Duties include, but are not limited to:

• Works with the HTH Relocation Manager to provide moving services to residents and their families using HTH’s best practices and service standards to ensure a high-quality service.
• Be able to lift up to 50 lbs.; disassemble and assemble furniture; and move furniture and other residents' belongings around in their homes.
• In coordination with the Relocation Manager, maintains office hours and provides prompt replies to resident inquiries and questions related to moving.
• Assists in the distribution and delivery of all renovation-related communications to residents including required notices, update/change notices, and construction confirmation notices.
• Works with the Relocation Manager to conduct a thorough walkthrough of the resident’s homes to ensure that all packing and moving needs are met.
• Informs the Relocation Manager of residents issues, challenges, special considerations, and other items as they arise daily.
• Ensures apartments are prepped for construction and are clean and inappropriate condition at the end of construction.
• Works with the Relocation Manager to ensure hospitality suites are set-up appropriately. This includes making sure they are set up with furniture, cable/TV, refreshments, and snacks and that there are designated spaces set up to allow social distancing when occupied by multiple households and staying in contact with construction to inform residents of when they can return to their apartment each day of their renovations.
• Help the Relocation Manager to make sure there is accurate and timely documentation of conversations, exceptions, move-related expenses, and correspondence in HTH’s tracking system.

Qualifications and Skills

HousingToHome is open to candidates of all educational and professional backgrounds. Our priority is to attract and hire employees who are highly organized; understand and provide excellent customer service; pay attention to details; thrive in a fast-paced environment; and are excited to learn and grow with us. Below are some qualifications that are helpful for candidates for this position:

• The ability to lift up to 50 pounds regularly; move residents' furniture; and disassemble and assemble furniture.
• Bilingual in English/Spanish is highly preferred.
• Background or experience in relocation, affordable housing, community development, social services, resident engagement and/or services, and property management.
• A successful track record in setting priorities; keen analytic, organization, and problem-solving skills that support and enable sound decision-making.
• Excellent communication and relationship-building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
• A multi-tasker with the ability to successfully carry out many tasks in a fast-paced environment.
• Personal qualities of integrity, credibility, and dedication to the mission of HTH.

Physical Demands:

While performing the functions of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to climb or balance, talk or hear; and occasionally required to stoop, kneel, crouch, or crawl. The employee must be able to walk forward, backward, side to side, and/or up and down stairs while carrying furniture. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Position Type/Expected Hours of Work:

This position operates during standard business hours with flexibility for early morning, evening, and/or weekends to best meet donor needs. Other Duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice due to organization needs.

Salary and Benefits

• Medical, dental, and vision coverage
• 401(K) Account with HTH match
• Short-term and Long-term disability and Life Insurance
• Paid holidays
• 10 Paid Time Off (PTO) Days
• Employee training and professional development

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Shift:

• Day shift
• Morning shift

Work Days:

• Monday to Friday
• Weekends as needed

Experience:

• Moving: 1 year (Required)

Ability to Commute:

• New York, NY 10030 (Required)

Work Location: In person

Salary : $50,000