Case Manager - Rapid Rehousing (RRH)

Title: Case Manager 

Report to: Program Director 

Status:  Full Time

Compensation: $27.47 an hour Non-Exempt 

Work Schedule: Monday - Friday 9 AM - 5 PM 

Office Location: Brooklyn, NY 11208

Organization Overview:

HousingPlus is a value driven nonprofit organization focused on assisting women in building community and transforming their lives.  HousingPlus is actively seeking to provide support, training and opportunities that foster growth and well-being for its staff as well as the women we serve.

The mission of HousingPlus is to provide permanent, affordable housing and comprehensive services to women, including women with children, and gender expansive people to support them in overcoming poverty, homelessness, addiction, trauma and the effects of incarceration, in order to build lives of stability, and to define and realize goals for themselves and their families. Since its beginning in 2002, HousingPlus has worked to address the lack of housing and services for women who have historically been underserved and marginalized, especially women impacted by the criminal justice system, and for the past 10 years, also female Veterans. Over the next three years, HousingPlus’ programs will continue to grow, along with its commitment to serving vulnerable populations. 

Please consider joining a team committed to building brighter futures for all!

Please visit our website for more information regarding our organization: www.housingplusnyc.org.

Please do not call or email HousingPlus regarding the status of your application

Position Summary:

The Rapid Rehousing Case Manager is a key part of the Housing Plus RRH program. The case manager carries a caseload of families, individuals, or a combination of both, and will deliver services to support the goals of housing stability, family stabilization, independent living, and financial security.

Duties/Responsibilities:

• Conduct initial intakes and assessments and annual assessments as required.
• Develop initial Individual Service Plan (ISP) including relapse prevention plans with all caseload tenants. Conduct quarterly ISP reviews and annual ISP updates with caseload tenants as required.
• Provide case management, counseling sessions and support services as required.
• Refer tenants to other agencies, community service providers and resources as needed.
• Collaborate with providers to ensure compliance.
• Assist families and/or individuals with achieving goals of self-sufficiency and independent living.
• Work with individual and/or the entire family to improve family functioning.
• Maintain/update case notes and other data in AWARDS database as required. Document all interactions with tenants in AWARDS within 72 hours.
• Ensure progress notes provide accurate and detailed notes on needs, challenges and barriers, and progress and successes for all family members.
• Maintain tenant case files that are organized and easy to navigate.
• Ensure case files include AWARDS and supporting documentation for all family members as required.
• Maintain housing goal of zero rental arrears for each family and/or individuals.
• Provide emergency and crisis interventions.
• Conduct monthly home visits as required for entire caseload.
• Attend program meetings, agency-wide meetings, and staff training.
• Perform program objectives in accordance with NYC CoC and all protocols according to HousingPlus and government funder policies and procedures and requirements.
• Other tasks as assigned.

REQUIREMENTS:

Required Skills/Abilities: 

• Ability to work onsite 5 days per week
• Experience working with justice-impacted populations, preferably working with women experiencing homelessness histories, behavioral health needs, and/or criminal legal history.
• Solid knowledge of case management and motivational interviewing.
• Proficiency in using  Microsoft Office, AWARDS, and Google Meet
• Good organizational, interpersonal communication, and writing skills
• Ability to work as a team member.
• Ability to work as a team member.
• Familiarity with Human Resource Administration (HRA) policy and procedures.
• Excellent organizational, interpersonal communication, and writing skills.
• Proficient computer skills including Microsoft applications (Outlook, Work, Excel, PowerPoint) and Google Suite.
• Must possess the ability to format and work within spreadsheets and Word Documents. 
• Experience using case management databases preferred.
• Some evening/weekend hours may be required.

Education and Experience:

• Associate or Bachelor's in Human Services or Social Services or related field
• Minimum of 2-3 years’ experience working with families around the issues of homelessness, Mental Illness and/or Substance Use Disorder.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Benefits:

• Medical, Dental, Vision, Flexible Spending Account, Commuter Benefits
• 403B Matching
• Supplemental Insurance at your discretion
• Access to discounted entertainment benefits