Retention Adherence Program Specialist

Job Description

Compensation Range: $21/hr - $24/hr commensurate with experience

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview:

Retention and Adherence Department seeks a RAP Specialist to join our team as we address HIV healthcare disparities by facilitating access to care and other services through a client-centered, holistic, and comprehensive approaches to meeting the needs of people living with HIV (PLWH) with team-based care management. The program makes use of a navigation approach to identify, advocate for, and coordinate the complex healthcare and social service systems necessary to ensure improved outcomes among PLWH. Provide comprehensive medical case management services and assess, identify, and address the Social Determinants of Health (SDOH).

Responsibilities:

• Lead comprehensive assessments, organize case conferences, and ensure service planning.
• Conduct case-finding activities by working from reports generated from clinic records and reaching out to patients who may have missed an appointment, been out of care, or have high viral loads.
• Provide comprehensive case management services to PLWH enrolled in the Retention Adherence Program (RAP).
• Conduct intake assessments, Social Determinants of Health (SDOH) needs assessments, HIV orientation, service planning, ongoing reassessment, and document all services in the medical record and AIRS.
• Provide a client-centered service that links patients with health care, psychological and social services in a manner that ensures timely, coordinated access to medically appropriate levels of care, support services, and continuity of care.
• Develop linkages and network with other groups and agencies offering services to PLWH to help promote cooperation and reduce duplication of services among agencies
• Provide support and crisis intervention including referrals to emergency services to PLWH.
• Provide follow-up and outreach for those patients not engaged in care.
• Provide documentation to reflect patient interaction, outreach attempts, service plan updates, and biannual psychosocial assessments.
• Perform updates and maintenance of patient charts.
• Provide case management input and psychosocial information concerning patients during medical case conferences.
• Enter case management data into EMR and AIRS databases.
• Attend conferences and various training sessions, as needed.
• Refer patients to programs, support groups, and medical treatment as needed.
• Attend and participate in required recurring interdisciplinary and department meetings.
• Adhere to all clinical, administrative, and general policies and procedures as outlined in the RAP Policy and Procedure Manual and Employee Handbook.
• Maintain confidentiality of all aspects of Housing Works Health Services including, but not limited to, patient confidentiality, financials, and employee relations

Job Requirements

• Bachelor’s degree, preferably in the healthcare field, and at least 2 years of case management experience
• Computer literacy
• Ability to interact with inter/disciplinary team including medicine, social work, psychiatry, nursing, administration, and other paraprofessionals
• Ability to work with and understand issues of people with HIV/AIDS, mental illness, and substance use populations.
• Knowledge of and experience with mediation and conflict resolution.
• Good verbal and written communication skills.
• Embrace a harm reduction approach to working with underserved populations.
• Experience with AIRS and/or eClinical Works is preferred

Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources.

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU