What are the responsibilities and job description for the Online Bookstore Manager position at Housing Works?
It is an essential job requirement to be fully vaccinated against COVID-19 for this role. If you need an accommodation of any kind for religious or disability reasons, including related to this job requirement, please contact Human Resources.
Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Compensation Range : $45,000 - $50,000 per year commensurate with experience
Overview: The Quality and Innovation Manager oversees the Online Bookstore. Leading the team in ensuring production and financial goals are met. The Quality and Innovation Manager works alongside the Director of Operations in implementing and executing product training as well as tracking and reporting on experiments created to improve sales.
Essential Job Functions:
- Create strategic work plans to ensure that sales and operational goals are met In-depth knowledge of the sales platforms and software used for recording and reporting on experiments set in place to consistently improve processes and sales
- Provide training and support to the team on systems, policies, procedures, and core processes
- Implement methods to inspect, test and evaluate merchandise and production Sets goals for the store team, manages execution, tracks progress, and measures results extensively using standard metrics
- Lead efforts in discovering alternative revenue channels including ebay and additional salvage vendors
- Work in cooperation with other departments, including but not limited to, Human Resources, In-kind Donations, Marketing, Thrift Experiments and Vocational Programs to ensure store and company needs/standards are met
- Populating collections by category or condition for sales platforms and vendors Attending and participating in occasional marketing and improvements meetings
- Leading weekly Supervisions with Online staff and coaching them on achieving their goals
- Participate in at least four direction actions per year aimed at ending the twin crises of homelessness and HIV/AIDS
- Know the Housing Works mission statement and be able to inform and discuss Embody the Housing Works values of Stronger Together, High Performance, Membership, and All In Other duties as assigned
- High School diploma or equivalency
- Computer literacy required
- Experience in databases and with Microsoft applications (Word, Excel, etc) preferred
- Job coaching and/or personal/professional management experience and/or graduate of vocational program preferred
- Flexibility in hours/scheduling required; including weekends, evenings, and holidays
Competencies:
The following additional competencies are viewed as important to success in this position:
- Self-starting, self-motivated problem-solving mindset
- Works well with others and independently with little supervision
- Patience, empathy, and good interpersonal and communication skills to communicate with colleagues and a diverse group of interns
- Excellent organizational skills · Impeccable attention to detail
- Flexibility in schedule; weekends and holidays are required; may be required to work over 40 hours a week as necessary with prior approval from Director of Processing, Moving and Salvage or VP of Thrift Retail
- Non-exempt employees are paid overtime at the rate of 1.5 times their hourly rate for all hours worked in excess of 40 in a given workweek. It is required that prior to working overtime, all non-exempt employees must have written authorization from the Director of Processing, Moving and Salvage or VP of Thrift Retail
- Frequently required to stand, walk, kneel, and bend for long periods of time · Frequently required to lift a minimum of 40 pounds.
- Frequently communicates (exchanges information, converse with, express oneself) with subordinates, vendors, supervisors, and community at large
- Excellent verbal and written communications skills, articulations and instruction of policy and procedure. Coach staff in accordance with organizational policy and best practices.
- Occasionally exchange information in communication with individuals who are agitated, confrontational or difficult patrons from a variety of socio-economic, cultural and religious backgrounds
- Occasionally required to traverse public transportation to attend meetings and/or participate in presentations and training seminars
Salary : $45,000 - $50,000
