Night Manager - Best Western

Benefits: 
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books. 

Overview: 

The Night Manager is the main contact for all physical operations within the facility during night hours, including IT, Office Services, Purchasing, and meal distribution and inventory. The Night Manager will work in conjunction with outside vendors to ensure operational efficiency and will be the primary liaison between the program/organization and hotel staff during night shifts. The Night Manager will supervise a staff of two (2) Residential Aide Supervisors 

Responsibilities: 

Primary:

• The Night Manager monitors operations throughout the program during night hours and looks for ways to increase productivity and lower expenses.
• The Night Manager will be in direct contact with the Senior Program Coordinator, Director of Social Services, the Director of Hotel Programs, IT/Xerox, and other managers within the organization.

Secondary:

• Supervise two (2) Residential Aide Supervisors during night shifts.

Other functions that may be required with this position include:

• Manage inventories of food and supplies.
• Provide guidance on changing policies.
• Ensure the safety, security, and integrity of all residents and guests, as well as the physical environment of the facility during night hours.
• Conduct periodic facility walk-throughs.
• Act as primary liaison with hotel ownership during night shifts.
• Always provide excellent customer service and confidentiality.
• Communicate with the clinical staff on resident behavior as well as the care of those on the fragile list.
• Always enforce the Residential Code of Conduct and/or House Rules.
• Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.

Key Performance Indicators (KPIs)

1. Ensure that the program contract meets funding and regulatory requirements during night operations.
2. Measure the adherence of night staff to established workflows and protocols, ensuring that all procedures are followed correctly and consistently. This can be tracked through regular audits, spot checks, and performance reviews.

• Bachelor's degree preferred, but not required, as well as a minimum of three years of relevant experience in a social services setting that deals with HIV/AIDS, homelessness, mental health issues, and/or substance use required.

Qualifications

• Willingness to work occasional overtime and offer flexibility regarding scheduling work time.
• Bi-lingual (Spanish) is strongly preferred.
• Must pass comprehensive background check to work in facility with children.
• Ability to work with the homeless migrant population.

Competencies:

• Must be proficient in Microsoft Office (Word, Outlook, PowerPoint, and Excel)
• Exemplary ability to manage multiple tasks using independent judgment and discretion.
• Ability to develop and maintain trusting relationships with a diverse range of stakeholders
• Ability to work in a team but also independently and accurately in a high-paced, deadline-oriented environment.
• Ability to exercise discretion and tact in all interpersonal contacts and always maintain client confidentiality.
• Strong problem solving and conflict resolution skills
• Good communication skills both verbally and written including the ability to communicate with all levels of management and a variety of stakeholders.
• Deep understanding of harm-reduction practices.

Essential Physical Demands/ Working Conditions:

• Night Manager position requires the staff person to be present in the program site 100% of the time during night hours.
• Occasionally expected to de-escalate tense, even hostile, client situations.

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain.  Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone.  If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org 

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org 

 
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. 

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.