Program Assistant I

Program Assistant

The Housing Opportunities Commission of Montgomery County (HOC) was established in 1974 to better respond to the County’s need for affordable housing. HOC is authorized to acquire, own, lease, and operate housing; to provide for the construction or renovation of housing; obtain financial assistance from any public or private source to assist its housing activities; and arrange for social services, resident services, and daycare.

Job Description: 

This position is responsible for administrative support to staff working with the Housing Choice Voucher (HCV) and Project Based (PBV) Programs. Will provide excellent customer service to internal and external customers. Schedule and monitor client/applicant appointments, generate mass mailings, scan client/applicant correspondence into AO DOCS. Assign and disseminate incoming correspondence. Other duties include performing data entry and general clerical tasks, distribution of mail. Schedule Informal Reviews and Informal Hearings requested through the CRM portal. Coordinate and schedule HCV Orientations and assist with the PBV referral process. Process weekly/monthly reports, track appointments and other project tasks. Will work in various databases including Excel, PowerPoint and Word. Other duties as assigned.

Examples of Duties

• Respond to all customer calls and emails within 48 hours daily basis
• Send out correspondence via email and postal mail each day
• Assign Certification Packets to Housing Specialist within 48 hours of being returned to HOC
• Provide daily customer service to the walk-in customers 
• Provide front desk coverage once a week during the designated employee 30- minute break 

Minimum Qualifications: 

Experience:

• At least two years of college with proficiency in MS Office Suite and internet.
• At least three years administrative/clerical experience or related field

Education: 

• Requires a High School Diploma or equivalent 

Knowledge Skills and Abilities: 

• Good interpersonal, customer service and organizational skills. 
• Must have excellent oral and written communication skills. 
• Must be able to prioritize assignments to meet deadlines and be dependable. 
• Must have the ability to maintain excellent customer service techniques and attitude is required.
• Must have basic computer skills including proficiency with MS Office Suite.

*Salary determined by departmental budget - Offer commensurate with experience. *

HOC is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug-free workplace.

HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.